Experience

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  Royal caribbean cruises, ltd.

  Jan 1997 - Jan 2001

  Guest activities
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  Fiesta saipan resort & spa

  Jan 2004 - Jan 2006

  Director recreation

  Develop and manage resort activity programs including kids club, group activities and signature holiday eventsOversaw full service spa operations to include services training , revenue programs and marketing working with spa management team.Authored and implemented department, SOP's, policies used among all Asia Pacific Hotels propertiesCreated and executed budgets and strategy plans to increase revenue products and programs reducing expenses Managed payroll, hired, trained and provided leadership for all recreation supervisors and staff. Introduced and managed concessionaires providing new resort services and revenue Created and developed teambuilding and special group event package programsProject management for new facility, kids club, fitness center and water park Resort Duty Manager (rotational basis) Show less

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  Hyatt regency chesapeake bay

  Jan 2006 - Jan 2009

  Asst. director recreation &marina

  responsible for guest experience to include recreation and facility management. Programming of special events and holiday activities, responsible for the daily operations of recreation facilities and outlets to include food and beverage . Daily and long term management of Marina and marina facility, marketing and promotion, sales, transient & group reservations. dock management watersports and vendors, fitness facility management

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  South seas resort

  Jan 2009 - Jan 2010

  Director recreation & special events

  Daily operations of resort recreation facilities and programs, responsible for guest experience to include beaches. multiple pools, recreation center nature center watersports and vendors, recreation and facility management. Programming of special events and holiday activities, responsible for the daily operations of recreation facilities and outlets to include food and beverage .

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  Westin savannah harbor golf resort & spa

  Jan 2010 - Jan 2014

  Director leisure operations

  Responsible for guest experience to include recreation and facility management. Programming of special events and holiday activities, responsible for the daily operations of recreation facilities and outlets to include food and beverage . Daily and long term management of Marina and marina facility, marketing and promotion, sales, transient & group reservations. dock management

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  Sycamore lodge

  Feb 2014 - Nov 2014

  Assistant resort manager

  Responsible for daily planning, management and leadership including reservations, retail, all outlets, facilities and plant operations. related financial reporting.Manage and maintain quality standards of service and cleanliness, team building through recruiting, hiring coaching and trainingBudget and payroll managementOversee capital improvement projectsDevelop guest/member programsPromote resort assisting with sales and marketing

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  Surf lagoon water park

  Mar 2015 - Oct 2015

  Operations manager

  Oversee the total park operation including scheduling, hiring, and training Oversee Guest Services, Food & Beverage, Park Services departments to include capital projects and developmentDevelop and implement policies, procedures and ensure that all staff comply.Responsible for all revenue generated in connection with the ancillary operation including all record keeping, posting procedures and expense monitoring.Lifeguard scheduling and training development and implementing budgets P&L statementsLiaise between park guests, and membership services. Show less

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  Disney cruise line

  Oct 2015 - now

  Recreation operations manager

  Manage the day-to-day Island Recreation operation, including all lifeguarding and rental activities on Castaway Cay. Maintain guest service and satisfaction for Disney Cruise Line private island experience. Oversee island rental equipment use, inventory and maintenance, including facility and island amenities. Create & oversee daily work schedule, including boat and security schedules, shipboard crew rotations, oversee in-service training for lifeguards and recreation staff. Assist in the preparation of annual operating plan, planned work and maintenance budget and effectively manage to targeted business goals. Liaise with all Disney Cruise Lines ships for Guest service and tour operations on island and with vendors Show less