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Nithiyan Krishnan

Nithiyan krishnan

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location of Nithiyan KrishnanThe Nilgiris, Tamil Nadu, India
Phone number of Nithiyan KrishnanView Mobile No.
Followers of Nithiyan Krishnan26 followers

  • Timeline

  • About me

    Remote Technical / Customer Support Specialist

  • Education

    • Bharathiar university

      2007 - 2010
      Master of computer applications (m.c.a.)

    • Bharathiar university

      2003 - 2006
      Bachelor of computer applications (b.c.a.)

  • Experience

    • Dell

      Jan 2010 - Mar 2011
      Technical support executive

      • Provided comprehensive technical support for Dell hardware and software, resolving customer issues efficiently to enhance user satisfaction.• Conducted diagnostics and troubleshooting for various Dell systems, guiding customers through repair processes and system optimizations.• Configured and installed hardware components and operating systems, ensuring proper functionality and adherence to customer specifications.

    • Hcl technologies

      Jan 2011 - Feb 2013
      It help desk analyst

      • Provided IT infrastructure services by managing system administration and network administration tasks to ensure optimal performance of IT systems.• Configured and maintained hardware and software, including Windows and Linux environments, to support user requirements and organizational standards.• Implemented IT security measures to safeguard sensitive data, utilizing best practices in user access control and antivirus solutions.• Managed Active Directory for user account management, group policies, and security settings, ensuring compliance with organizational policies.• Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues, enhancing overall system reliability and user satisfaction• Provided friendly and efficient technical support, utilizing strong problem-solving skills to resolve customer issues and enhance overall satisfaction. Show less

    • Amazon

      Aug 2018 - Dec 2024
      Cs associate dp swat

      • Delivered seamless customer support to international customers across phone, email, and chat channels, maintaining a 95%+ customer satisfaction (CSAT) score.• Resolved escalated customer complaints with a high success rate, reducing resolution time by 20% through process optimization.• Mentored and trained team members, fostering a culture of continuous improvement and enhancing overall service delivery effi ciency.• Consistently exceeded KPIs, including first-contact resolution (FCR) and average handling time (AHT). Show less

  • Licenses & Certifications