Experience

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  Grupo mendez asesores de negocios s.c.

  Jul 2010 - Apr 2013

  Junior consultant

  • Took part in different projects, working as junior consultant supporting the projects' senior consultants.• Designed the project documentation (Process flow diagrams, position sheets, process manuals).• Gathered information with the project stakeholders and process participants.

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  Ce consulting el negocio de crear valor

  May 2013 - Feb 2015

  Project lead

  • Led the following projects: Internal project to obtain the ISO 9001:2010 certification, Process mapping for Intermex (Editorial Televisa).• Took part in the project: Process improvement for Iusacell/Unefon• Gathered information regarding the processes As IS• Worked on the projects' documentation (Process flow charts, manuals and presentations)• Identified risks and improvement areas.• Coordinated and supervised my teammates.• Interviewd the process' participants to gather information.• Re-designed processes implementing various improvements.• Took part in the internal audit of the company, which led to obtaining the ISO Certification with no Major Non-Conformance. Show less

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  Logyt

  Mar 2015 - Apr 2016

  Project lead

  • Led two projects: One for process re-engineering in the Legal departmen of a company and another for the general improvement of a distribution center.• Gathered information regarding the processes As IS• Identified Quick Wins in the processes and defined improvements accordingly.• Re-designed processes implementing various improvements.• Implemented the Kaizen workframe for the deparment.• Designed the KPIs for the processes.• Identified improvement areas for a Distribution Center using a Gemba Walk and one-on-one interviews.• Made a diagnosis for the Distribution Center, including a Risk Chart and corresponding remedial actions.• Gave a course regarding Continual Improvement and Lean Manufacturing. Show less

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  Philip morris international

  May 2016 - Mar 2018

  Project lead

  Projects: Travel & expenses process reengineering and Accounts payable process reengineering• Project planning, strategy design and technical proposals development.• As Is process and procedures mapping.• Collecting and analyzing information and hard data.• Risk and waste identification and the corresponding design of solutions.• Time analysis and business cases evaluation.• Incorporate solutions in the re-designed To Be procedures.• Deliverables elaboration (Manuals, SIPOC and RACI matrixes, Scoreboards, etc,)• Control the impact of implemented changes.• Presenting the project’s results to the management board.• Adapt and replicate the implemented solutions in the Guadalajara office. Show less

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  Telcel

  Apr 2018 - Apr 2022

  Business analyst

  • Project management, follow-up and negotiation.• Designed business solutions that solved the internal departments’ needs.• Re-designed the processes and procedures to include these solutions.• Coordinated technical departments for the development and implementation of the designed solutions.• Designed and coordinated Unit Tests to ensure the developments worked as specified.• Execution of projects using the Scrum Framework.

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  Handcloud latam

  May 2022 - Jan 2024

  Business analyst

  • Planning and execution of workshops to define the User requirements.• Definition of the Product Backlog for the assigned projects.• Designed solutions that solved the Users’ needs.• Documented the projects (User Stories, Project Backlog, Process workflows, instructions for the development)• Knowledge transfer to the developers and testers.• Assurance that the development worked as defined and required.• Final presentation to the projects’ stakeholders.• Team management, including junior BA under me.• Execution of projects using the Scrum Framework. Show less