Akshay Khanna

Experience

• 

  Palki Foods India Pvt. Ltd.

  Jun 2015 - Jun 2015

  Marketing Internship

  Intern for the marketing campaign MARKETEERS in association with POPULAR CAKERY. Familiarised with the lessons of Virtual Marketing through the completion of various missions.

• 

  Maruti Suzuki India Limited

  Jun 2018 - Jul 2018

  Summer Internship
• 

  Amazon

  Aug 2019 - now

  Empowered customer satisfaction by identifying and resolving website compliance issues. Analyzed performance data, reported to management, and conducted training for Customer Service Associates (CSAs) on quality procedures. Collaborated with internal teams to improve Help pages and content, ensuring accuracy and clarity for both agents and customers. Actively participated in process improvement initiatives to bridge gaps between QA and operations teams, ultimately enhancing the overall customer experience. Show less

  • Quality Analyst

    Dec 2023 - now

  • HBS Associate

    Dec 2021 - Nov 2023

  • Resolution Specialist

    Jul 2021 - Dec 2021

  • Subject Matter Expert

    Apr 2021 - Jul 2021

  • Technical Support Associate

    Aug 2019 - Mar 2021