Edward Ljunggren

Experience

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  Mood Sciences

  Aug 1996 - Jun 1997

  Associate

  Developed a computerized psychiatric diagnostic tool using web and computer telephony integration for a dot com start-up company that was later sold to a major health care provider.

• 

  Price Waterhouse Coopers

  Nov 1997 - Mar 1998

  Contractor

  Contracted to assist an SAP team from the Management Consulting division analyze the results from a benchmarking study.

• 

  Mandator

  Mar 1998 - Jul 1999

  IT Consultant

  Employed as an IT consultant in one of the largest outsourcing companies in Sweden. Part of a newly formed team specializing in web projects.

• 

  Interactive Limited

  Aug 1999 - May 2002

  Project Manager

  Been part of bringing Interactive to one of the most prominent and well regarded web solution company in the Gulf region. Acquired a clear understanding of an IT project life cycle with a career growth from senior software engineer, technical team leader, pre-sales consultant, business/system analyst to project manager.

• 

  General Authority for Health Services

  Aug 2002 - Jun 2003

  Project Manager

  Responsible for several projects including the development of a bespoke Health Information System to be used by all participating health care facilities in the Emirate of Abu Dhabi.

• 

  Department of Economic Development, Government of Dubai

  Jul 2003 - Jul 2007

  Project Manager

  Instrumental in channeling business needs into an IT strategy, selecting projects and managing the department’s medium to large sized IT projects. Most notably delivered a bespoke solution handling the operation of the department including management of trade licenses and permits.

• 

  Community Development Authority

  Aug 2007 - Jun 2008

  Head of IT

  Set-up the IT function of a new government entity including strategy development, recruitment and provision of basic IT services.

• 

  Dubai health Authority

  Oct 2008 - Jun 2009

  Head of IT

  Established the IT function for a 350 strong organization with a budget of $3.3 million.• Provision of common IT services (e.g. email, file sharing, personal computing, connectivity)• Formulated IT strategy plan and IT policies• Managed the design and implementation of a 5x6m large server room

• 

  TAQA

  Jun 2009 - Sept 2014

  Head of IT Governance and PMO

  Responsible for establishing and maintaining an IT Governance function which encourages desirable behaviours in the usage of IT; by providing transparency and oversight of IT finances, human resource utilization, project progress, process & policy maturity and IT performance.

• 

  IKEA

  Apr 2015 - now

  Managed Loyalty and Marketing Automation product lifecycle and CRM platform initiatives such as GDPR and security compliance. Oct 2016-May 2019Managed a platform migration project (OpenVMS to Linux) to secure platform support of a store operational system in 340+ retail outlets. Apr 2015 - Sep 2016Implemented integration points in 374 stores paving the way for an 8 year long program intended to replace store operational systems.

  • CRM-Loyalty-Marketing Specialist

    Jun 2019 - now

  • Project Manager

    Apr 2015 - May 2019
• 

  GSD Digital AB

  Aug 2021 - now

  Marketing Automation Specialist

  Built and deployed > 150 customer-led marketing campaigns in 11 IKEA markets increasing customer engagement and conversion. Tools used: Microsoft Dynamics and Power Platform, Azure, Click Dimensions and Qlik Sense.