Nicky Mercer

Experience

• 

  TUI

  Jan 2013 - now

  Crew Rostering Manager (CRM)The Crew Rostering Manager (CRM) derives their responsibility from the Head of Crew Planning (HCP) and is specifically responsible for:- Crew planning dept made up of 4 teams reaching a head count of 27 staff who ensure the production of optimised rosters for pilots and cabin crew which are compliant with CAA requirements, company scheduling agreements and agreed timescales. The effective rostering,operational delivery and documentation of all pilot and cabin crew training requirements in accordance with regulatory compliance and company requirements. Rostering management of all non-flying activity for pilots and cabin crew ensuring optimised, efficient compliant rosters whilst effectively delivering Stakeholders requirements. Rostering all pilot and cabin crew annual leave and guaranteed days off requirements in accordance with company agreements, legal requirements and agreed timescales.Driving continuous improvement and innovation across rostering processes and practices to deliver optimal productivity, optimisation across all roster activity, cost saving and revenue opportunities. Working closely with other Crew Planning Managers to ensure an integrated and collaborative approach to rostering optimisation, operational flexibility, cost saving initiatives, process analysis and improvement. Proactively liaising and working with Key Stakeholders to provide a customer centric service that meets all their rostering needs for flying, training and non-flying activities Chairing, attending and supporting union meetings as required to discuss crew rostering, build relationships, working with crew communities to understand and anticipate their needs and to enable agreements to be developed which will focus on crew productivity. The recruiting of type rated,non type rated and low hour Pilots. This incorporates group exercise,case studies and interviewing of Candidates. Show less Cabin Crew Rostering Team Leader Production of optimised rosters for cabin crew which are compliant with CAA requirements, company scheduling agreements and agreed timescales. Delivering optimal rosters, maximising productivity, flight coverage, operational flexibility and cost saving opportunities. Effective rostering, operational delivery and documentation of all training requirements in accordance with regulatory compliance and company requirements. Driving continuous improvement and innovation across rostering processes and practices to deliver optimal productivity, optimisation across all crew roster activity, cost saving and revenue opportunities. Working closely with other Crew Planning Managers to ensure an integrated and collaborative approach to rostering optimisation, operational flexibility, cost saving initiatives, process analysis and improvement. Responding to cabin crew and pilot queries and feedback,actively participating in forums, providing feedback, guidance,and support whilst presenting a balanced perspective of customer service and crew planning deliverables. Attending and supporting union meetings as required to discuss crew rostering build relationships, working with customers to understand and anticipate their needs and to enable agreements to be developed which will focus on crew productivity. Providing effective communication channels, guidance material and training packages for Key Stakeholders, Pilots and Cabin Crew to enable regular feedback, influence change and support a greater understanding of crew rostering.Effectively leading,developing and managing the Crew Rostering Team to ensure they have the knowledge, skills, and motivation to perform to a consistently high standard. Providing feedback, training, guidance and support to champion a service culture within Crew Rostering and deliver optimal performance across the team. Show less My role was to ensure that we were recruiting the best possible staff for our overseas programme, to do this I would be involved in holding assessment days across the U.K My duties Inc.• Assessing applications and inviting candidates to assessment days via phone and email.• Presentations about the company strategy, model and different business areas.• Assess candidates against strict and set criteria.• One to one interviewing.• Profiling successful applicants and placing them in the products and areas best suited to strengths and business needs. • Completing all paperwork’s and recruitment folders for each applicant within deadlines Show less • Developing the returning team members existing skills whilst training new team members.• Monitoring resort team and day to day management• Team welfare in resort• Management of demanding sales targets and reunion sales targets• Monitoring social media channels that are managed in resort. Ensuring that staff members are delivering the brand correctly.• Management of team rota on a weekly basis ensuring enough team members are within units to carry out daily tasks.• Managing supplier relations and creating strong business partnerships Show less

  • Regional Pilot Manager

    Jul 2020 - now

  • Crew Rostering Manager

    Nov 2017 - Jul 2020

  • Pilot & Cabin Crew Rostering Team Leader

    Dec 2015 - Nov 2017

  • Recruitment Executive

    Jan 2015 - Jan 2016

  • Senior Investigations Advisor

    Jan 2014 - Jan 2015

  • Team leader

    Jan 2009 - Jan 2015

  • Resort Manager

    Jan 2013 - Jan 2014