Rutvij Gupte

Experience

• 

  Reliance Communications

  May 2005 - Feb 2008

  Deputy Manager

   Managing the various activities of the project such as: - Scheduling- Progress Monitoring- Testing & Commissioning- Site Management and Manpower Planning. Instrumental in preparing the All India Man-power and activity budget for the Installation and commissioning department for the year 2006-07 as well as 2007-08.

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  Airtel

  Feb 2008 - Feb 2010

  Service Manager

  Led “Major Account Program” profile for reputed customers such as Deutsche Bank,HSBC, HSBC Global Payments, Morgan Stanley Advantage Services, Canara HSBCOriental Bank and India Info-line Ltd.

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  Tata Communications

  Feb 2010 - Mar 2015

  Customer Service

  Administered “P2 (Platinum / Priority) Enterprise Accounts” for giant customers suchas Tata Power, Tata Trent, Indian Hotels: Taj Group, Firstsource Solutions, MorganStanley, HSBC, ICICI Group and many more.

• 

  Vodafone

  Mar 2015 - Sept 2018

  Senior Manager
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  Vodafone Idea Limited

  Sept 2018 - now

  Leading a team of Technical Specialists for IOT :Liaising with & managing Top 100 IoT customers including VTS, POS, AMR andSound-Box solutions Formulating & implementing strategies to predict and control churn due to the globalpandemic Devising effective strategies to identify revenue leakage due to data over usage bythe IoT customers Leading the strategy and development of innovative Internet of Things (IoT)ecosystem, including defining platform requirements, customer experience andmarket strategies Managed RCA (Root Cause Analysis) for the enterprise customers, includingmanaging their disagreements, convincing them with preventive measures along withconfidence building. Identifying & replicating best practices across all functions for inculcating learningapproach among all employees Acted as Owner of:o Waiver Management to deploy a methodology to validate every waiver claim,where genuine, valid, & justified waivers were passed to the clients; worked onproject “SHIELD” to reduce the waivers in FY22, thereby contributing to the “revenue saved” aspect of the business.o Retention for IoT Line of Business; deployed a methodology which helped with anaccurate prediction of the possible churn every month. The analytics helped planthe net-adds in much concise manner, IoT LOB has been net-add positive for thepast 12-14 months Show less

  • General Manager

    Apr 2021 - now

  • Senior Manager

    Sept 2018 - Apr 2021