Willian Vale

Experience

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  SIMPRESS - A Subsidiary of Samsung Electronics Co., Ltd

  Jun 2007 - Mar 2010

  Site Operator Trainee

  Early professional experience, as a trainee I worked in different departments and learned about supply control and customer service.

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  Kitani - Comércio e Serviços LTDA.

  Mar 2010 - Jan 2011

  Office Assistant

  - Responsible for stock's control of supplies and materials with a periodic forecast of consumption, replacement, and acquisition of materials; - Expertise in receiving, withdrawing, and delivering supplies to customers; - Responsible for instructing and supporting users in the handling of printing equipment, control and monitoring of the customer's ticket system; - Experience in controlling maintenance (preventive and corrective) of all equipment

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  Grupo Gontijo de Transportes

  Jun 2011 - Oct 2011

  Traffic Assistant

  - Responsible for assisting drivers and releasing trips after checking fuel level, maintenance, itinerary, tachograph disc, and vehicle documents; - Experience in preparation of travel schedules; - Control of revisions, preventive and corrective maintenance of vehicles; - Monitoring of vehicles through the tracking system, ensuring compliance with schedules, as well as arranging for replacement in cases of mechanical or electrical problems, accidents or breakdowns; - Responsible for information supply and travel control in the ERP system. Show less

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  3T Rastreamento

  Nov 2011 - Oct 2016

  - Responsible for contacting and visiting customers in order to identify needs, as well as monitoring complaints and doubts until resolution, in order to strengthen the relationship with the customers and develop improvement actions; - Key user of the company's tracking and telemetry system, identifying improvements and bugs; - Monitoring of KPIs, providing support to the operations, development, and marketing departments, helping to solve problems and implementing preventive actions; - Responsible for monitoring the progress of projects, serving and assisting the teams; - Technical support to consultants in commercial visits, as well as service support for other internal operations teams in the pre and post-contract phase; - Technical support to carriers, monitoring centers, and risk managers; - Analysis of claims, robberies, and accidents; - Audit and improvement of customer service processes; - Interface with Marketing, customer attendance service, and Software Development areas to solve any critical situations related to the tracking system; - Use of design tools in order to develop solutions for customer needs in the company's site and app front-end;- Negotiation of agreements and payments. Show less

  • Customer Sucess

    Jul 2014 - Oct 2016

  • Helpdesk supervisor

    Jun 2013 - Jul 2014

  • Monitoring and Tracking Operator.

    Nov 2011 - Jun 2013
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  Oswaldo Cruz Química

  Mar 2017 - Aug 2018

  Logistics assistant

  - Responsible for delivery routing and scheduling (fractional cargo and dedicated cargo) of dangerous chemicals products, utilizing the company's own fleet or outsourcing fleet;- Interface between the commercial, logistics, and shipping areas, ensuring the maintenance and optimization of defined processes;- Monitoring of physical and systemic movements of the stock, executing the administration of input and output of materials;- Responsible for reverse logistics, working in the management of product collections, packaging, or other materials, from the point of consumption to the place of origin;- Management of orders from the shipping process to arrive at the customer; - Management of logistics' indicators and compliance with goals established by the board; - Support in the demands of Quality's, Safety's, and Environment's departments. Show less

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  Transportes Brunato

  Sept 2018 - Feb 2023

  Data analysis, risk management, tracking and active use of embedded technologies - Sascar, Trucks Control, Omnilink, and 3S;Collaboration with risk management companies: Opentech, Moby, and Apisul;Monitoring and tracking of truck fleet to ensure compliance with delivery deadlines and work hours;Identifying and solving delivery route problems;Issuance of transport documents, incident control, and accident handling;Scheduling maintenance, installations, and technical assistance for tracking devices;Calculation of work hours and training of new employees;Administrative and operational support;Financial analysis and approval of supplier payments;Generating regular reports on logistics and fleet tracking performance to identify opportunities for tool usage and active telemetry. Show less

  • Traffic Analyst / Logistic Analyst

    Oct 2020 - Feb 2023

  • Logistics administrative assistant

    Sept 2018 - Sept 2020
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  ETEC - Escola Técnica Estadual de São Paulo

  Feb 2022 - Jul 2022

  Reverse Logistics Teacher, addressing technological foundations:Reverse Logistics• Concepts;• Emergence of reverse logistics;• Areas of action of reverse logistics.Green supply chain• Green supply chain management.Reverse Logistics in Brazil• General aspects;• Environmental legislation;• Environmental licenses;• Toxic packaging;• Hazardous and toxic products;• Environmental certification - ISO 14000.Sustainable development• Inputs and raw materials;• Recycling - 5Rs;• Product life cycle:✓ Industrial waste;✓ Consumer waste;✓ Costs;✓ Added value.Reverse Logistics Planning• Reverse Logistics in Post-sale:✓ Customer Service✓ Technical assistance✓ Support✓ Recall• Reverse Logistics in Post-consumption:✓ Reverse channels;✓ Storage structure;✓ Correct disposal.• Role of logistics operators in reverse logistics;• Performance indicators for reverse logistics. Show less The Final Paper (Thesis/Dissertation) Advisor will provide guidance on the TCC (Final Paper) project, focused on technological bases. The job responsibilities include:.Research and compilation of data for theoretical research;.Analysis of scientific productions, among others;.Development of concepts related to the theme of the work and technical definitions, including explanations of technical and scientific terms, terminology, and symbology;.Selection of methodological procedures, development of activity schedules and process flowcharts;.Assessment and management of resources needed for the execution of the work;.Identification of resource sources;.Organization of research data, including selection, coding, and tabulation;.Analysis and interpretation of data, including explanation and specification;.Techniques for the elaboration of reports, graphics, and histograms;.Knowledge of project management systems;.Formatting of academic works.The Final Paper (Thesis/Dissertation) Advisor will provide guidance on the TCC (Final Paper) project, focused on technological bases. The job responsibilities include:.Research and compilation of data for theoretical research;.Analysis of scientific productions, among others;.Development of concepts related to the theme of the work and technical definitions, including explanations of technical and scientific terms, terminology, and symbology;.Selection of methodological procedures, development of activity schedules and process flowcharts;.Assessment and management of resources needed for the execution of the work;.Identification of resource sources;.Organization of research data, including selection, coding, and tabulation;.Analysis and interpretation of data, including explanation and specification;.Techniques for the elaboration of reports, graphics, and histograms;.Knowledge of project management systems;.Formatting of academic works. Show less

  • Reverse Logistics Teacher

    Feb 2022 - Jul 2022

  • Final Paper (Thesis/Dissertation) Advisor

    Feb 2022 - Jul 2022
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  Indaiá Logística Internacional

  Feb 2023 - Sept 2024

  Foreign Trade Assistant

  In house at Garrett Advancing Motion, an automotive industry company, working in the freight team (Air, Sea and Road). Among the daily activities are: Sending shipment instructions to suppliers, checking Packing List and Commercial Invoice, requesting pick-up from freight agents, monitoring the import process, from the product leaving the country of origin until its arrival in Brazil, as well as international freight quotation.