Michaella C.

Experience

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  South Central Health and Rehabilitation Program

  Jun 2005 - Mar 2007

  Case Manager

  Engaged people with mental illness to assist them in meeting the demands of community living and maintaining their mental health by teaching them the necessary skills, and linking them to services that will support their recovery, independence, entitlement, and self- determination. Received extensive HIPAA and confidentiality compliance training. Conducted initial intake interviews with perspective clients. Oversaw caseload of 20-30 clients. Collaborated and communicated orally, in writing, and face-to-face with city, county, and state agencies to ensure services for clientele. Collaborated with client, Psychiatrist, and Mental Health Specialists (MSW, MFT, LCSW) to create short-and long-term treatment plans.Worked with consumers to develop and improve skills that would permit them maximal independence in maintaining their mental health, income, housing and employment, as applicable.Provided intensive crisis intervention services to members at risk of hospitalization or homelessness.Maintained up to date, accurate, complete and timely documentation of progress in individual client records. Show less

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  The Foster Firm, LLC

  Jan 2008 - May 2008

  Paralegal

  Performed research regarding current laws, statutes, and codes and verified the validity of legal resources. Prepared legal documents, including real estate pre-closing documents, pleadings, and contracts.Organized and coordinated attorneys’ scheduled court appearances and appointments with clients.Scheduled and conducted interviews with current and potential clients, witnesses, and other parties in regards to criminal defense and personal injury law. Executed legal secretary duties including typing, faxing, scanning, taking and transcribing dictation, and maintaining a filing system.Responsible for the daily opening of the office, greeted new and returning clients and maintained the office’s general appearance. Sorted and distributed incoming and outgoing correspondence. Show less

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  Warranty Corporation of America

  Sept 2008 - Feb 2009

  Customer Services Representative

  Processed customer claims regarding insured merchandise. Coordinated service appointments between customers, service providers, and dealers. Assisted customers in establishing new accounts. Maintained customer contracts, and perform related clerical duties. Answered customer inquiries regarding contract Terms and Conditions.

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  Ryla Teleservices

  Dec 2009 - Dec 2009

  Customer Service Representative

  Received HIPAA and confidentiality compliance training. Worked on the Benefed’s program to enroll/register Federal government employees in supplemental insurance. Answered questions regarding Federal Employees Dental and Vision Insurance Plan (FEDVIP) insurance plan types and costs.Informed customers of eligibility options and plan terms and conditions. Received training in the Avaya/ Oasis telephone systems.

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  PSAV

  Apr 2010 - Feb 2019

  Analyze client needs in order to create and deliver sales presentations detailing equipment, services, and labor estimates. Establish and maintain sales files to track all future bookings. Collaborate with Sales Manager to generate and analyse forecasting revenue and capture rate reporting. Review final billing with client and obtain approval on all event technology charges. Serve as a liaison between client and hotel to address client concerns and promote client retention.Provide administrative and office management support to Director of Event Technology and Sales Manager. Show less Provides all Business Center services for guests. Responds to all guest requests, as needed (i.e. word processing, faxing/copying, assisting with shipping needs). Trouble-shoots all guest issues related to the operation of the Business Center. Maintains billing and accurate customer files.Serves as liaison for hotel and outside vendor provided IT support. Provides training to new Business Center Associates (customer service practices, Helios program training and PSAV Business Center policies and procedures). Negotiates guest requested quotes for Business Center and outside vendor equipment rentals. Provides inventory maintenance including: ordering supplies and equipment maintenance. Show less

  • Sales Coordinator

    Jun 2017 - Feb 2019

  • Business Center Associate

    Apr 2010 - Feb 2019
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  MRH Professional Assistants

  Mar 2013 - Jan 2022

  Owner

  Virtual Executive Assistant Services-Providing high level, highly efficient, and timely professional virtual executive assistance to entrepreneurs, small businesses, and law firms. Draft and handle highly confidential and sensitive materials, correspondence, create letters, drafts, memos, edit documents, proofread presentations and written materials, and handle all other communication needs. Arrange and coordinate complex domestic travel schedules and reservations.

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  Accounting Principals

  Feb 2019 - Jun 2020

  Operations Coordinator
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  U.S. Small Business Administration

  Dec 2021 - May 2022

  Loan Officer

   Processed large loan ($500k-$2,000,000) modifications by performing necessary analysis and preparing full documentation supporting the analysis. Analyzed pertinent facts and made eligibility determinations by reviewing factors such as intended use of proceeds, legislative and administrative limits, etc. Contacted banks and other third parties to obtain information necessary to formulate loan recommendations. Responded to inquiries from applicants, their representatives and agents, and others concerning the status of applications and reasons for Agency decisions. Partnered with Case Managers to finalize and disburse approved loans. Show less

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  Primerica

  Sept 2022 - now

  ISP Registered Principal Support Specialist