Avedis Metlian

Experience

• 

  Ant Ventures Worldwide

  Aug 2011 - Apr 2016

  Restaurant Team Leader
• 

  Gray Mackenzie Retail Lebanon

  Apr 2016 - now

  • Supervision of daily systems operations.• Promoting quality support service.• Implement and improve support policies and procedures.• Evaluation of the support team progress over time.• Organizing training sessions for the team, delegating tasks as required, creating new strategies to tackle problems and establish measurable goals.• Collaboration with other departments to identify requirements, provide affective solutions and reach goals.• Oversee on systems implementations and proper delivery.• Review system quality and function on a regular basis and administer all maintenance procedures. Show less • Implementation of Microsoft Dynamics Business Central ERP.• Responsible for development and programming in C/AL for Microsoft Dynamics Navision/Business Central and managing the ERP system.• Supporting end users (phone calls, emails, direct requests).• Transact-SQL querying on SQL server.• Database Administration in SQL server (database backups, restores, scheduled tasks, logins, etc…).• System Analysis and accomplishing task lists.• Preparing Point of Sales with all the necessary Windows setup and ERP integration (LS Retail).• Data replication, integrity, and accuracy.• Participating in implementation of new ERP systems, software, and hardware. • Technical and Functional Support on Microsoft Dynamics Navision/Business Central. Show less

  • Head of ERP Retail Development & Support

    Feb 2025 - now

  • ERP Integration and Support Manager

    Nov 2022 - Feb 2025

  • Senior Systems Analyst

    Apr 2016 - Nov 2022