Steven Steele-Dadzie

Experience

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  Steele-Dad Enterprise

  Aug 2014 - Feb 2016

  Finance Officer

  • Management of the enterprise's bank account. • Creation of weekly reports on operational efficiency. •Cash deposits and withdrawals. • Cash collections and recovery.

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  ABii NATIONAL

  Jun 2016 - Aug 2016

  Customer Service Officer (Intern)

  • Resolution of customer complaints.• Creation of customer bank accounts using the Omni banking software• Creation of daily, weekly, and monthly reports on customer accounts that had been created, complaints that were being resolved, and atm cards that were to be issued.• Collection and depositions of funds with an escort vehicle and policemen at Fidelity bank.

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  Carcoomens Consult

  Sept 2016 - Dec 2017

  Research Consultant

  I constructed and provided advice on 30 business proposals and educational projects including thesis

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  Nursing and Midwifery Council, Ghana

  Sept 2017 - Jul 2018

  (National Service Personnel) Assistant Administrative Officer

  •Indexing of newly admitted nursing students in their various schools• Supported in the processing of freedom of information request in handling internal issues for nurses with documentation problems.• Record and document retention management• Review of printed nursing indexing letters for endorsement at Central Administration by the Registrar• Dispatching of outgoing letters through the Registry

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  The Shane Bar ( mobile bar)

  Nov 2017 - Nov 2018

  Manager of Operations

  • Identifying prospective clients and reaching out with Shane Bar’s business proposal. I won our very first gig-a wedding ceremony.• I directed photoshoots and provided content to be used on Shane Bar’s Instagram page.• Setting up the bar at events; I organized the arrangement of mobile bar equipment to suit different occasions.• Serving of drinks during events (Bartending)•I organized and coordinated a team of 6 members by designating individual roles to be carried out during events. Show less

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  Laundry Dirt to Bright

  Nov 2018 - now

  Small Business Owner

  •Responsible for business expansions(new branch building/franchising)•Handling of business website, social media pages, Google profile/Google Ads.• Strategizing and executing of business development goals- I have targeted our service offering to three segments of the market(students, companies/organizations, working-class) and tailored packages to fit their respective needs.•Planning and execution of marketing campaigns to generate customers both on-field and digitally.•I invite laundry experts from time to time to provide Technical Training for Staff to grow their expertise on the job.•Keeping books with the aid of an accountant to mitigate expenses and make feasible business projections.•I am continually optimizing our service offering using feedback generated from clientele interview sessions.•Establishing and maintaining customer relationships•Leadership and motivation of staff members Show less

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  Cuts and Engraves Ghana.

  Dec 2018 - Feb 2019

  Marketing, Sales, and Promotions Executive

  •Co-founded the business and participated as Lead Marketing and Sales•Introduced our art creations to various brands like Kiki Clothing, Whitelys, Purple Rain Decor, Photo club, ibis styles Thai Massage shop, Marriot hotel, Accra city Hotel shops, Galleria, Kempinski Mall, Movenpick shops, Maydan decor, •Got a web developer to build a website for the business.•Contracted Nallem Clothing and Adom Clothing on a Sales or Return agreement with 72 wall mount decors.•Participated in various Exhibitions and Workshops at the Dubois Centre, Gbc Exhibition Event, The Third Made in Ghana Street Fair at Osu. Show less

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  Adom Clothing

  Jan 2019 - Mar 2019

  Product Marketer

  Before attending the Paris Arts and Crafts Exhibition show, Adom clothing-a shop specializing in African handicrafts, clothes, and accessories at the marina mall contracted my marketing skillset. I•Created product descriptive content for artifacts•Worked hand in hand with a french translator to translate content to french•Hired a professional photographer and directed the photoshoot of items

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  Damansah Inc

  Jul 2019 - Oct 2020

  Strategy Business Development

  •Conducted on-field market Research for two(2) months in Business Areas like Madina, Lapaz, Osu, East Legon. During this period, I got 45 business owners to install the application and collected relevant feedback from their user experiences for further developments and iteration on specific app features and the User Interface.•Introduced Damansah to various private and governmental entrepreneurial organizations namely, Artisans Association of Ghana(AAG), National Association of Beauticians and Hairdressers(NABH), Empretec Ghana, National Entrepreneurship and Innovation Plan(NEIP), Association of Ghanaian Industries(AGI), Centre for National Culture(Arts and Crafts, Ghana), Alliance of Young Entrepreneurs(AYE), The National Board for Small Industries(NBSSI), COTVET.•Provided Training and Business Advice to Entrepreneurs on Business growth especially Booking Keeping and Digital marketing, and helped a few of them run Ads for their products.•Secured meetings and did product demos at various MicroFinancial Institutions including Jireh Microfinance Ltd, Ubuntu Capital, UniCapital, Innovative Microfinance, Cidan Capital, CashBack Capital, Initiative Development Ghana FNGO.•Handled over 400 product sales conversations with prospective clients and closed some deals. I indulged in Customer relation activities using platforms like HubSpot, ClickUp, Facebook Ad manager, Instagram, and Wigal Solutions•Provided Content for selling and communicating the company’s Value Propositions•Participated in Board Meeting discussions for new app features to optimize User Experience on the mobile app. (Damansah Inventory, Damansah Wallet, Damansah online shop)•Represented the company at various workshops and seminars including the Seamless West African Event-the future of payments. Show less

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  KPI Lens

  Dec 2020 - Dec 2020

  Digital Marketing Intern

  At the latter part of the Pre-Mest program, Digital marketers were assigned to companies to intern for a period of two weeksAt KPI lens, I played a role by developing;-Content Strategy; defined the aims of KPI lens, then did a persona profiling to know what content interests their target market. I continued with an audit report on the performance of KPI lens content assets and then brought up some interesting content ideas. I continued with a layout of the types of content to create based on the feedback from my research, and spelled out the respective channels to float them on, I climaxed with setting KPIs for measuring engagements for the current strategies set.-Content Plan; I designed a content calendar for a 3 month period with content types ranging from Video, Graphic, Audio, Text, Blog to be shared on LinkedIn, YouTube, Facebook, Twitter, Podcast, and Email.-SEO optimization; Using the google keyword planner and Ubersuggest, I generated a list of keywords relevant to our service offering to be used in creating content. Show less

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  Max Planck Institute for the Science of Human History

  Sept 2021 - Feb 2022

  QA Tester

  GLYPH is a data collection web app (Game)built by the Max Planck Institute for the Science of Human History to explore the Shapes of characters/letters. In the initial stages, i had to start the application locally by using yarn dependencies. i also run a Nodejs server for the application using the Node Version Manager and Docker.• I designed a comprehensive Test plan for the complete Software development process in a GoogleSheet and later deployed the different components on the Testlink Platform.• I began with a black-box test and implemented different Test scenarios/Test cases to test the various units of the application.• I reported defects/bugs through Github by opening issues, giving a description of the issue, Steps to reproduce, a screenshot/screen recording of the issue and assigned different priority statuses to the defects discovered.•I assigned the appropriate delegate for a fix-Backend dev, Frontend dev , or the Product manager after i had debugged the issue a little bit.•After fixes, i run confirmation tests and regression test to ensure the bug had been duly resolved without striking other new bugs.• I also tested for the general responsiveness of the application on several browsers and devices and made recommendations that were implemented as alterations to GLYPHs User Interface and User Experience design.•I designed an actionable feedback form with both qualitative and quantitative questions for our Acceptance testing process. Show less

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  Smarty

  Mar 2023 - now

  QA Manager

  I worked as a QA Manager at Smarty(Smarty is an automation tool for Motorcycle dealerships in the US), leading a team and collaborating with an assistant to ensure the smooth release of new features across different versions of the application. Our primary responsibility was to update QA items, such as User Stories and Assertions, for each new feature release. We meticulously ran quality assurance checks by testing the behavior of the listed User Stories and Assertions in relation to their respective features during a dedicated test phase for review requests.To streamline our QA process, we leveraged Notion to create databases and templates, which provided valuable structure and organization. This enabled us to effectively manage and track the progress of QA tasks. Additionally, we facilitated QA reviews based on specific criteria, such as "New features only," "high priority features only," or "all features on the application," depending on the requirements.Furthermore, I had the opportunity to contribute to other areas of the company, occasionally assisting with sales and digital marketing initiatives. This cross-functional collaboration allowed me to gain a broader perspective of the business and contribute to its overall success. Show less