Talk to sales Try for Free
Shannan W.

Shannan W.

Party Host

Followers of Shannan W.69 followers
location of Shannan W.Ireland

Connect with Shannan W. to Send Message

Connect

Connect with Shannan W. to Send Message

Connect

  • Timeline

  • About me

    Higher Executive Officer at Revenue (Ireland)

  • Education

    • IPA (NUI Accredited)

      2019 - 2020
      Professional Diploma in Industrial and Employment Relations (Level 8 Special Purpose Award) 2.1

      This program examines the relationship thatexists between an employer and the employeescollectively through their unions, and theoverlapping relationship that exists directlybetween the employer and the employee, bothin the Irish context.Module 1: Industrial Relations This module provides the participants with ageneral understanding of the main elements ofIndustrial Relations within organisations inIreland.Module 2: Employment Law This module… Show more This program examines the relationship thatexists between an employer and the employeescollectively through their unions, and theoverlapping relationship that exists directlybetween the employer and the employee, bothin the Irish context.Module 1: Industrial Relations This module provides the participants with ageneral understanding of the main elements ofIndustrial Relations within organisations inIreland.Module 2: Employment Law This module serves to equip the participants withknowledge and a general understanding of thecore principles, concepts and rules of IrishEmployment Law.Module 3: Managing Behavior This module provides the participants with ageneral understanding of human behavior andpsychology that underpins industrial andemployment relations.Module 4: Project This module provides the participants with apractical assignment that puts into practice thetheoretical learning from the other threemodules and integrates practitioner inputs Show less

    • Sacred heart secondary school

      2004 - 2009
      High School

      Activities and Societies: Creative writers club.

  • Experience

    • Funtasia Bettystown

      May 2006 - May 2012
      Party Host

      Entertaining childrenCustomer serviceCash handlingStock managementKeeping the area clean and hygenic

    • St.Doolaghs Care and Rehabilitation Centre

      May 2012 - Nov 2013
      Care Assistant

      • Caring for the needs of clients with acquired brain injuries• Keeping accurate patient notes• Working as part of a multi disciplinary team• Ensuring a safe and hygenic environment

    • Eir Ireland

      Nov 2013 - Apr 2016
      Sales assistant

      Exceeding sales targetsCustomer serviceStock ManagementCash handlingTech support

    • Red Fundraising Recruitment

      Apr 2016 - Jun 2016
      Fundraiser

      • Contacting people who sign petitions to encourage them to donate• Logging calls using the companies internal system• Working towards weekly targets

    • Eir Ireland

      Aug 2016 - Aug 2018

      • Setting rosters with staff to maximise productivity.• Using reports to tailor targets to each staff members ability and work hours• Overseeing all contracts to ensure they are to the standard required• Ensuring that data protection procedure is followed in store• Ordering and managing stock by carrying out daily, weekly and monthly stock checks• Training new staff members• Making up presentations, cheat sheets and carrying out role plays for all staff• Keeping up to date logs (Refunds, Discounts, Apps log, Demo phones)• Using reports to compile a base of customers for staff to manage• Managing customers accounts and contacting them when their upgrades are due• Keeping in contact with head office and other stores via email in a timely fashion• Keeping moral up by running instore incentives• Using MS office, EPOS, MDS, R6 and CM computer systems on a daily basis• Ensuring all staff members are up to date on all offers we currently have• Providing technical support for customers• Ensuring a high level of customer service in our store• Maintaining an open and friendly work place for the staff• Handling cash, overseeing the cash sheet and regular lodgements Show less

      • Assistant Manager

        Apr 2017 - Aug 2018

      • Store Manager

        Oct 2016 - Apr 2017

      • Sales Assistant

        Aug 2016 - Oct 2016

    • Revenue (Ireland)

      Aug 2018 - now

      • Higher Executive Officer

        Dec 2021 - now

      • Executive Officer

        Aug 2018 - Feb 2022

  • Licenses & Certifications

    • Associate Member

      CIPD
      Jun 2020

  • Volunteer Experience

    • Director

      Issued by Eirtakon on Oct 2010
      EirtakonAssociated with Shannan W.