Varsha Vinayan

Experience

• 

  Tata Consultancy Services

  Apr 2012 - Jul 2014

  Software Engineer

  • Managing End to End Production Support activities.• Work closely with project teams on technical design issues.• Technical and Functional assistance to the users, Reporting and fixing failures/SLA miss and checking logs.• Timely resolution of assigned incidents/Requests via BMC Remedy Tool.• Interacting with DBA team to fine tune long running jobs thus saving critical SLA time.

• 

  MiX Telematics

  Jan 2016 - now

  • Manage the set up and new configurations across different product range.• Vehicle Fleet Database management • Responsible for the database audits, data integrity• Technical Support – To remote client base and internal customers• Technical Training and Technical Writing• Quality control checks and audits databases and assets. *Provided end-to-end application support for telematics systems, ensuring smooth functionality for clients.*Diagnosed and resolved technical issues promptly, minimizing downtime and improving customer satisfaction.*Collaborated with cross-functional teams, including developers and engineers, to address complex issues and enhance application performance.*Conducted training sessions for internal staff and clients to promote understanding and efficient use of telematics applications.

  • Client Care Specialist

    Sept 2023 - now

  • Senior Product Support Specialist

    Jun 2022 - Sept 2023

  • Product Support Specialist

    Jan 2016 - May 2022