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Trevor White

Trevor White

Customer Services Team Leader

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location of Trevor WhiteHarrogate, England, United Kingdom

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  • Timeline

  • About me

    Training Manager at Royal Mail

  • Education

    • Wetherby High School

      -

  • Experience

    • Parcelforce Worldwide

      Sept 2001 - Mar 2007
      Customer Services Team Leader

      Leading various customer service teams culminating in managing a team looking after the dedicated customer service requirements of a group of "at risk" high profile customers.

    • Royal Mail

      Mar 2007 - now
      Training Manager

      Delivery of training to frontline RM staff and managers for sortation automation equipment, new working practices, workplace coach training and Driver CPC training, management induction and first aid at work. Training design & project work.

  • Licenses & Certifications

    • Assessing and Internal Quality Assuring First Aid Training

      Qualsafe Awards
      Mar 2016

    • BTEC - Contact Centre Leadership - Advanced

      Calcom Group
      Dec 2006
      View certificate certificate

    • Train the Trainer

      Institute for Supervision and Management
      Sept 2001

    • First Aid At Work

      Qualsafe Awards
      Apr 2022

    • Certificate in Training Delivery

      TAP Learning
      Mar 2016

    • Direct Training & Support NVQ3

      EDI PLC
      Mar 2011
      View certificate certificate

    • Trainer Skills Workshop 1

      ILM