Olivia Penfold

Experience

• 

  LEGOLAND Windsor Resort

  Mar 2015 - Oct 2015

  Admissions and Guest Services Assistant

  Based at Legoland Windsor Resort and responsible for undertaking key customer experience functions such as on the day complaints resolution

• 

  LEGOLAND Windsor Resort

  Mar 2016 - Nov 2016

  Admissions and Guest Services Team Leader

  Based at Legoland Windsor Resort and responsible for managing a large and diverse team on the day. Other key responsibilities were dealing with escalation of complaints and resource and budget planning

• 

  Premier Group Recruitment

  May 2019 - Sept 2019

  Recruitment Consultant
• 

  Silva Homes

  Oct 2019 - Nov 2021

  Rent Account Manager
• 

  Biffa

  Nov 2021 - now

  Responsibilities:• Initiating projects defining scope and baselines.• Planning and allocating resources accordingly. • Developing and tracking comprehensive Project plans creating Gantt charts using Microsoft Project.• Delegating project tasks assigning to the various work-streams.• Meeting deadlines within budget, analysing and managing risks and logging issues.• Monitoring progress, holding conference calls, project meetings, updating plans and actions, assigning deadlines and planning next steps co-ordinating and engaging with Key internal and external Stakeholders. • Reporting to the Project Board via high level plans and timelines.• Closing the Project evaluating successes and challenges to enhance learning for future projects.Project Experience:• Health and Safety awareness Campaigns • Process Improvements for Fleet• Green Belt project focussing on reducing waste in a process following DMAIC methodology Show less

  • Project Manager

    Apr 2024 - now

  • Junior Project Manager

    Oct 2022 - Apr 2024

  • Assistant Project Manager

    Nov 2021 - Oct 2022