Elliot Bruce

Experience

• 

  Turriff Bowling Club

  Jun 2014 - Apr 2020

  • Trained and supervised 3 Waiting Staff, establishing, and maintaining customer service• Provided friendly and attentive service.• Assisted co-workers with routine and challenging tasks.• Continually monitored dining rooms for seating availability, service, safety, and well-being of guests.• Maintained efficient service throughout open hours• Planned, and assisted in managment of events/created plans for event delegation and prospective issues • Ensured tables were reset efficiently• Washed and disinfected kitchen area, floors, tables, tools, knives, and equipment.• Assisted in cashiering and Point of Sale procedures during busy hours.• Completed finishing touches such as garnishes on dishes before final delivery.• Maintained clean and presentable tables with tableware, spotless glassware, silverware, and linens.

  • Head Waiter

    Apr 2016 - Apr 2020

  • Waiter

    Jun 2014 - Apr 2016
• 

  Coffee 'n Kidz

  Jun 2017 - Sept 2017

  Waiter Assistant

  • Maintained safety and cleanliness of service area, keeping the floor free of obstacles, such as spills, food, and waste.• Set, cleared and re-set up tables per shift• Facilitated smooth restaurant operations, performing duties including restocking and polishing glassware, folding napkins, clearing/restocking customer trays, and emptying bins.• Worked closely with kitchen and servers to enable accurate and timely delivery of meals

• 

  Clark-IT

  Feb 2018 - Feb 2018

  Work Placement

  • A 1 Week work placement spent learning how to handle customer complaints relating to computer devices, and methods of addressing these issues to meet the needs of the customer• Installed software and hardware in a timely manner to minimize production interruptions.• Troubleshooting process of LAN and WAN network issues

• 

  TurriffGolfClub

  May 2021 - Sept 2022

  Bartender

  • Involved manning a bar alone in a series of busy situations• Operating a bar alone requires high efficiency to get all important jobs done while also serving the continuous flow of customers to a high standard• Continual monitoring of communal areas to ensure safety and that these areas are cleaned and sanitized• Management of inventory and ordering of future inventory to keep products in stock• Opening and locking up of the building to ensure that all alarms are on and security is upheld Show less

• 

  Aviagen

  Sept 2022 - now

  -Focus on project Based work-Creation of API integrations between services desk services-Managing the transition to a new RMM / Asset management system-Security and vulnerability identification/resolve -Managing and organizing site visits to facilitate new IT operation deployments and plans -Designing and Managing the development and deployment of AR solution company wide-Management of Active Directory users and assets-Management, setup and installation of Windows Server devices -Troubleshooting and resolving issues with computers, hardware and software related. Both user machines and servers, all Windows in the UK and Europe -Powershell scripting for automation of tasks-Experience in RMM software, backup software, security software and windows server systems -Use of Microsoft Exchange for email account and mailbox management -Use of Active Directory, user management-Communication with end users to find and resolve issues either independently or as a result of a user contacting the Helpdesk -Managed to increase the speed of new machine deployment by half. Deploying Dell Desktops, Laptops and Rugged Tablets to users-Creation of documentation for company software and general tasks done throughout Helpdesk

  • IT Service Desk Analyst

    Dec 2024 - now

  • IT Service Desk

    Aug 2023 - Jan 2025

  • IT Service Desk Assistant

    Mar 2023 - Aug 2023

  • IT Service Desk (Placement)

    Sept 2022 - Mar 2023