Haruka Iwamaru

Haruka Iwamaru

Bakery Clerk

Followers of Haruka Iwamaru96 followers
location of Haruka IwamaruToronto, Ontario, Canada

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  • Timeline

  • About me

    Service Reservations Executive - G2 Travel North America

  • Education

    • Georgian College

      2020 - 2021
      Tourism - Marketing and Product Development
  • Experience

    • Isaburo Seipan

      Jan 2017 - Jun 2017
      Bakery Clerk
    • BARU Takesue

      Jun 2017 - Jan 2019
      Server
    • Sorid Partners Inc.

      Mar 2018 - Oct 2018
      Bus Tour Conductor

      Temporary Staff- Managed the finances and schedule of the tour

    • Nishinihon Swimming Club Duck Pool

      Jun 2018 - Dec 2018
      Swimming Instructor
    • The Wendy's Company

      Oct 2020 - Apr 2021
      Crew
    • Deerhurst Resort

      May 2021 - Aug 2021
      Room Attendant / Stewarding Attendant
    • The Queensway Marketplace

      Sept 2021 - Sept 2022
      Meat, Deli Service Counter Clerk / Produce Assistant
    • G2 Travel

      Sept 2022 - now
      Reservation / Customer Care Executive

      • Arranging and coordinating tour group reservations including attraction tickets and restaurant reservations and assigning reservation tasks to others.• Payment of tour group activities and verifying invoices to ensure they match the actual services.• Resolving tour group complaints regarding various reservations by arranging alternative options.• Communicating with other employees regarding reservations that they have made and verifying that the reservations are correct• Providing support to the customer care team when needed by communicating directly with tour group operators/suppliers to ensure that the tour is running smoothly.• Documenting issues with tour groups and drafting reports detailing the issues encountered and the actions implemented to resolve customer concerns.• Reviewing tour group itineraries in advance of tours and flagging potential issues and developing alternative arrangements as necessary. Show less

  • Licenses & Certifications

    • Certified Travel Counselor (CTC)

      Travel Industry Council of Ontario (Ontario's Travel Regulator)
      Apr 2021
    • Certified Smart Serve Ontario

      Smart Serve Ontario
    • First Aid

      Canadian Red Cross
      Jun 2022
  • Volunteer Experience

    • Gallery Monitor

      Issued by The Japan Foundation, Toronto on Mar 2019
      The Japan Foundation, TorontoAssociated with Haruka Iwamaru