Haruka Iwamaru

Experience

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  Isaburo Seipan

  Jan 2017 - Jun 2017

  Bakery Clerk
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  BARU Takesue

  Jun 2017 - Jan 2019

  Server
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  Sorid Partners Inc.

  Mar 2018 - Oct 2018

  Bus Tour Conductor

  Temporary Staff- Managed the finances and schedule of the tour

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  Nishinihon Swimming Club Duck Pool

  Jun 2018 - Dec 2018

  Swimming Instructor
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  The Wendy's Company

  Oct 2020 - Apr 2021

  Crew
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  Deerhurst Resort

  May 2021 - Aug 2021

  Room Attendant / Stewarding Attendant
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  The Queensway Marketplace

  Sept 2021 - Sept 2022

  Meat, Deli Service Counter Clerk / Produce Assistant
• 

  G2 Travel

  Sept 2022 - now

  Reservation / Customer Care Executive

  • Arranging and coordinating tour group reservations including attraction tickets and restaurant reservations and assigning reservation tasks to others.• Payment of tour group activities and verifying invoices to ensure they match the actual services.• Resolving tour group complaints regarding various reservations by arranging alternative options.• Communicating with other employees regarding reservations that they have made and verifying that the reservations are correct• Providing support to the customer care team when needed by communicating directly with tour group operators/suppliers to ensure that the tour is running smoothly.• Documenting issues with tour groups and drafting reports detailing the issues encountered and the actions implemented to resolve customer concerns.• Reviewing tour group itineraries in advance of tours and flagging potential issues and developing alternative arrangements as necessary. Show less