Sachin More

Experience

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  WNS Global Services

  Jan 2003 - Jan 2003

  Support Engineer
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  Omnitech InfoSolutions Ltd.

  Jan 2011 - Sept 2011

  Service Delivery Engineer

  Co-ordinating with the IT teams and vendors for all activities and issues required in the co-ordination for implementation of branchesEnsure adherence to Helpdesk process and procedures.Responsible for monitoring day to day activity at Service DeskL2/L3 level escalation point for technical/operational issuesConducts training and performance evaluation for Service Desk staffWorking with various internal departments to prioritize and rationalize the requirementsSupport for Geodesic GeoAmida Point of Transaction (POT) device used for collection and disbursement for branches. Show less

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  Verchaska (VE.simplify travel)

  Sept 2011 - May 2016

  Service Delivery Manager

  • Managing and servicing Key Enterprise accounts in Travel Sector.• Managing a team that delivers on VE iTravel and eBookEngine, A self booking tool for Corporate projects for the largest Travel clients in India and ME Market.• Coordination with the client / support units in meeting the SLA without escalation.• Driving the team to meet and exceed Client's expectations on service levels.• Ensuring Smooth and quick response/resolution to the issues faced by the enterprise clients.• Establish procedures for proper handling of maintenance issues. Lead various service-related initiatives.• Client Engagement through periodic reviews.• Maintaining a healthy renewal rate on client contracts. Show less

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  SkyCobalt Technology

  May 2016 - Mar 2022

  Head Business Development
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  FlyHub Travel Group

  Mar 2022 - Aug 2024

  Head of Product