Sachin More

Sachin More

Support Engineer

Followers of Sachin More2000 followers
location of Sachin MoreThane, Maharashtra, India

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  • Timeline

  • About me

    ✈ ‘Airline System Solutions, GDS, Travel ERP, Hospitality, IT & Aviation Professional & Consultant’

  • Education

    • Rosary High School

      1986 - 1997
      Bachelor of Science (B.Sc.) Physics
  • Experience

    • WNS Global Services

      Jan 2003 - Jan 2003
      Support Engineer
    • Omnitech InfoSolutions Ltd.

      Jan 2011 - Sept 2011
      Service Delivery Engineer

      Co-ordinating with the IT teams and vendors for all activities and issues required in the co-ordination for implementation of branchesEnsure adherence to Helpdesk process and procedures.Responsible for monitoring day to day activity at Service DeskL2/L3 level escalation point for technical/operational issuesConducts training and performance evaluation for Service Desk staffWorking with various internal departments to prioritize and rationalize the requirementsSupport for Geodesic GeoAmida Point of Transaction (POT) device used for collection and disbursement for branches. Show less

    • Verchaska (VE.simplify travel)

      Sept 2011 - May 2016
      Service Delivery Manager

      • Managing and servicing Key Enterprise accounts in Travel Sector.• Managing a team that delivers on VE iTravel and eBookEngine, A self booking tool for Corporate projects for the largest Travel clients in India and ME Market.• Coordination with the client / support units in meeting the SLA without escalation.• Driving the team to meet and exceed Client's expectations on service levels.• Ensuring Smooth and quick response/resolution to the issues faced by the enterprise clients.• Establish procedures for proper handling of maintenance issues. Lead various service-related initiatives.• Client Engagement through periodic reviews.• Maintaining a healthy renewal rate on client contracts. Show less

    • SkyCobalt Technology

      May 2016 - Mar 2022
      Head Business Development
    • FlyHub Travel Group

      Mar 2022 - Aug 2024
      Head of Product
  • Licenses & Certifications

    • ITIL v3 Foundation Certified

      ITIL Certified
      Feb 2011