Ric Weaver

Experience

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  UCLA Recreation

  Sept 2003 - Oct 2005

  Senior Building Supervisor

  • Oversee smooth operations of 136,000 square foot, multi-use athletic facility servicing several thousand students, faculty and staff at the University of California, Los Angeles (UCLA) per day• Supervision of over 30 employees• Managerial responsibilities include ensuring customer service, computing payroll, organizing and maintaining office space, maintaining forms, files, and supplies, analyzing reports and logs, problem solving, and event management• Recognition of exemplary performance led to creation of senior position specifically for me in 2004• Awarded 2005 Building Supervisor of the Year Show less

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  Antenna International

  Sept 2005 - Oct 2008

  Sales Manager

  • Employee Management duties include interviewing, hiring, scheduling, payroll, staff motivation, incentive implementation, and working closely with museum staff and box office to ensure maximum sales results• Fiscal Management responsibilities include setting up and adhering to budgets, increasing sales, keeping labor costs at minimum levels without forfeiting sales, daily sales tracking, forecasting, weekly sales analyses, inventory control, prevention of shrinkage, purchasing, and bank deposits.• Chosen by company to head test location for portable credit card terminals and conduct analysis• Successes include: keeping labor costs below budget levels while continually beating sales goals and surpassing projected take-up rate of tours, resulting in a substantial savings in labor and increase in total sales revenues; introduced a time-saving algebraic formula now in use throughout organization• Highlighted in personal interview for March 2007 staff newsletter Los Antennistas Show less

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  San Francisco Museum of Modern Art

  Jun 2009 - Apr 2013

  • Interviewed, hired, scheduled, trained and evaluated staff• Worked closely with high level staff and other departments across museum including Donor Information Services on daily membership applications and Data File Requests• Coordinated, planned, and managed parties and special viewing hours with Development and Events• Wrote copy and worked with Editorial and Graphic Design to plan and produce marketing materials such as buck slips, membership application and signage for desk, elevators, Atrium and mailing inserts• Educated membership and staff throughout museum in best ways to communicate museum closure and interim programming to members and visitors, including new Charter membership; resulted in a 12.9% increase of membership applications at the desk and revenue increase of 30.7% from FY12 to FY13.• Co-curated annual staff art show for FY13• Knowledgeable in Raisers Edge, Vista, Avaya systems, Windows, Excel, Word and Outlook Show less • Maintained VISTA ticketing and reporting functionality and related computer functions• Recruited, hired and trained new staff and existing staff on museum procedures and actions• Executed daily, special event and exhibition policies and procedures reflecting overall museum plan• Responded to visitor inquiries, questions and complaints, utilizing conflict resolution skills, tact and diplomacy• Supervised Visitor Services Attendants and Admissions staff and their functions (coat check, ticket taking, box office, information desk, special exhibitions, etc.) as well as working closely with Membership• Represented Visitor Services in meetings across the museum• Assisted Head of Visitor Services with budget preparation Show less

  • Onsite Membership Manager

    Jun 2012 - Apr 2013

  • Visitor Services Supervisor

    Jun 2009 - Jun 2012
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  Asian Art Museum

  Apr 2013 - Jan 2016

  Assistant Visitor Services Manager

  • Acted as VISTA administrator and liaison with all Visitor Services vendors• With VISTA product sunset, performed as integral part of team to replace product with Siriusware through all phases: Research, Interview, Discovery and Implementation. System administrator.• Managed the day to day functions of Admissions including administering policies, tracking attendance and revenue, training, scheduling staff and supervising volunteers in visitor information and coat check• Handled inquiries for information regarding visits via telephone, voicemail, written and email• Worked with Education to launch new multimedia devices, training staff and volunteers on recovery and loss prevention• Ensured seamless cash handling and control, and excellent record keeping related to admissions and other sales transactions; worked closely with Visitor Services Manager to maintain financial and data integrity• Served as advocate for the visitor while promoting the welfare of the museum; handled visitor complaints; resolved visitor concerns to the mutual satisfaction of the visitor and the museum• Increased sales of gift cards to highest level in program history• Keynote speaker at 2014 Annual Volunteer Thank You Event• Acted as Chief Curator for 2016 Staff Art Show Show less

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  SFMOMA San Francisco Museum of Modern Art

  Feb 2016 - now

  Tessitura super-user responsible for a large team of membership professionals overseeing several million dollars in sales each year.

  • Visitor Experience Manager

    Jul 2021 - now

  • Onsite Membership Manager

    Feb 2016 - Jul 2021