Heather E. Hickland, MS, CPHQ, CMQ/OE

Experience

• 

  Barnes & Noble, Inc.

  Jan 2000 - Jan 2006

  Community Relations Manager
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  CDPHP

  Jan 2006 - Jan 2008

  Employee Events Coordinator
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  Center for Donation & Transplant

  Dec 2008 - Jan 2014

  Primarily responsible for the development and maintenance of the hospital referral system. This includes the use of quality tools and processes and implementation of unique strategies to increase hospital donor referrals and improve performance outcomes in organ and tissue donation. Develop and sustain relationships with referring physicians, nursing staff, and hospital leadership in assigned hospitals to achieve performance goals. Assist management in reviewing and assuring all hospital development documentation is complete and meets regulatory standards. Plan and coordinate public education programs, events, and publications with assistance from other staff, outside vendors, and management. Show less

  • Senior Hospital & Community Services Specialist

    Mar 2013 - Jan 2014

  • Hospital & Community Services Specialist

    Dec 2008 - Mar 2013
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  World Awareness Children's Museum

  Feb 2014 - Oct 2016

  Director

  Responsible for the achievement of the Museum’s mission, financial objectives and strategic growth. Principal community spokesperson, leadership of staff and volunteers and managed all Museum operations. Fundraising, grant writing, special events, marketing, strategy and communication plan. With Board and staff, developed long-range strategic goals, policies, and procedures to further the Museum’s mission including programming, organizational development and financial plans.

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  Live On Nebraska

  Nov 2016 - Jul 2023

  Director, Quality and Regulatory Compliance

  Senior leader actively responsible for facilitating organizational quality program, regulatory oversight, strategic planning and safety. Successfully manage all industry surveys, leadership of a growing quality team, quality culture and company-wide quality committee.

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  Retired

  Jul 2023 - now

  Retired