Bogdan Neagoe

Experience

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  Competence Call Center

  Nov 2008 - Jun 2009

  Call center agent

  • Managed inbound calls in English for Ryanair ticket reservations, handling customer inquiries, booking flights, and offering value-added services such as car rentals, hotel accommodations and travel insurance.• Provided professional, courteous customer service by resolving booking issues, modifying reservations,and delivering real-time assistance to meet call center KPIs and customer satisfaction benchmarks.• Demonstrated multitasking and language proficiency in a high-volume environment while adhering to airline policies and maintaining service quality standards across every interaction. Show less

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  BCR Asigurari de Viata Vienna Insurance Group

  Nov 2009 - Oct 2011

  Sales Representative

  • Built and maintained a growing portfolio of insurance clients by conducting field visits, presentingcustomized insurance packages and delivering tailored financial protection solutions to individuals and families.• Played a key role in expanding the company’s market reach through direct sales, client servicing and the development of strong relationships with both existing and prospective policyholders.• Provided support throughout the entire sales cycle, including policy consultation, application processing, claims guidance and renewal assistance to ensure long-term client retention. Show less

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  Regina Maria, Reteaua de sanatate

  Oct 2011 - Feb 2012

  Sales Representative

  • Promoted and sold private healthcare services by conducting direct consultations with clients andcollaborating with partner doctors to tailor service packages based on patient needs and preferences.• Worked closely with medical professionals to align service offerings with customer expectations,facilitated the sign-up process and provided follow-up assistance to ensure a positive experience.• Contributed to new business development efforts by identifying potential corporate accounts andindividuals, managing inbound inquiries and converting leads through in-person presentations. Show less

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  Hewlett-Packard

  Feb 2012 - Sept 2017

  • Drove software support contract renewals and service upselling across a $3.5 million annual quota by leveraging consultative selling skills, client relationships and a strong understanding of IT lifecyclemanagement.• Delivered accurate forecasts and revenue insights through regular reporting, CRM updates, and close coordination with cross-functional teams to ensure operational efficiency and smooth contractprocessing.• Negotiated special pricing and custom business cases for key customers, managed renewal timelines, resolved escalations and supported channel partners in increasing renewal rates and customer retention. Show less • Reviewed software support contracts across the UK&I region for compliance with HP's Vendor-Specific Objective Evidence (VSOE) policies, ensuring that all pricing models met audit standards and internal guidelines.• Collaborated with the Sales and Contract Operations teams to analyze and correct pricinginconsistencies, deliver accurate dashboards and prepare reconciliations used for internal and external audit cycles.• Provided direct communication to customers explaining VSOE price ranges and methodologies,supported the audit process with documentation and ensured that customer pricing remainedboth compliant and transparent. Show less

  • Software Support Sales Representative

    Dec 2014 - Sept 2017

  • SW VSOE Specialist

    Feb 2012 - Dec 2014
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  Micro Focus

  Sept 2017 - Oct 2019

  Software Support Sales Representative

  • Exceeded a $3.5 million annual support renewal quota by managing a portfolio of enterprise clients,identifying expansion opportunities and aligning service packages with evolving infrastructure needs.• Maintained precise sales forecasts by continuously tracking deal stages, engaging in opportunityreviews and leveraging data insights to manage quarterly performance expectations.• Negotiated discounts, contractual extensions, and bundled service solutions tailored to client needswhile ensuring alignment with Micro Focus' pricing structures and margin targets.• Acted as a liaison between customers and internal departments—including finance, operations, andsupport—to resolve renewal roadblocks and improve the overall renewal experience.• Collaborated with channel partners to jointly grow revenue by creating incentive plans, delivering Show less

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  Lenovo

  Oct 2019 - Apr 2020

  Inside Sales Representative

  • Articulated the value of Lenovo’s Data Center Group solutions to mid-market customers by translating complex technical specifications into tailored business benefits and delivering impactful product presentations.• Conducted full-cycle lead generation through cold calls, emails, and channel collaboration, qualifying prospects, booking meetings and maintaining a consistent sales pipeline in CRM.• Partnered with marketing and demand generation teams to align sales goals with campaigns, optimize lead conversion rates and capitalize on industry trends for targeted outreach.• Worked in close alignment with Channel Sales and distributor reps to co-develop account plans,support deal registration and accelerate sales cycles through shared execution strategies.• Achieved revenue targets by forecasting pipeline performance, managing sales funnels andadapting outreach based on product roadmaps and customer feedback. Show less

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  Acronis

  Aug 2020 - Sept 2025

  Senior Cloud Partner Success Manager/Cybersecurity

  • Manage and grow top-tier Cloud Service Provider relationships across the EMEA region by promoting the full Acronis Cyber Cloud portfolio—including Backup, Cyber Protect Cloud, Disaster Recovery, Cyber Security—to enhance adoption, retention and recurring revenue.• Lead partner enablement and onboarding activities by coordinating cross-functional support,delivering tailored product training and assisting with platform integration to ensure time-to-marketefficiency.• Drive business development initiatives within partner ecosystems by identifying cross-sell and upsell opportunities, co-creating sales strategies and enabling partners to expand their cloud and cyber protection services.• Collaborate with partner account managers, marketing and sales engineers to execute regionalcampaigns, track performance KPIs and refine strategic go-to-market execution across the partnerbase.• Resolve day-to-day partner inquiries, technical escalations and operational bottlenecks by acting as a trusted advisor and providing responsive, solution-focused support that aligns with both partner and Acronis objectives. Show less

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  Virtuozzo

  Oct 2025 - now

  Partner Success Manager

  • Develop and execute account growth plans (upsell and cross-sell)• Manage renewals, support escalations and day-to-day client communication• Conduct quarterly business reviews (QBRs) with stakeholders• Monitor customer health, satisfaction signals and churn risks• Support onboarding, feature adoption and multi-site deployments• Maintain forecasting, renewals and reporting in Salesforce• Share customer insights with Product, Marketing and SE teams