Balajee Rajamani

Experience

• 

  Intelenet Global Services Pvt.Ltd

  Apr 2007 - May 2008

  Officer

  Conducting interactive sessions with the Agents to identify the key areas of improvement and implement the same.Preparation of Weekly and Monthly dashboards which indicate the performance of the teamError tracking based on Service Quality sheets. Analysis of frequent errors done by Agents and finding permanent solutions

• 

  HSBC Operation & Processing Enterprises India Pvt.Ltd

  May 2008 - Nov 2009

  Officer

  Preparation of Productivity MIS and Consolidated MIS of volumes received, processed, pending and rejected items.Preparation of all Daily Branch Banking MIS reports for Branch Banking Team.Preparing of Snapshot of the sales performance MIS & template for the MIS activities.

• 

  Standard Chartered Bank

  Nov 2009 - now

  Conducting Risk and Compliance audits across all processesRisk & Compliance audits in respect of ID sharing, Paper usage, Mobile usage, Access levels of applications, checking the Share folders access, Building access, checking any financial/Near miss loss to the process. Mange budget, tracking performance on the business & projects. Maintain headcount,travel for wb ops ( 18 units)

  • Senior Manager

    Feb 2022 - now

  • Manager-Strategic Business Analytics

    Aug 2019 - Feb 2022

  • Manager- Forex Reconcliation

    Dec 2016 - Aug 2019

  • Associate manager - Risk & control

    May 2014 - Nov 2016

  • Associate Manager financial analysis

    Nov 2009 - May 2014