Mariam Ali, MPA, PMP

Experience

• 

  UC Berkeley

  Apr 2016 - May 2018

  Project and Policy Analyst Assistant

  Implemented a new service management system for the university’s Business Operation Department.-Tested the new service management system and provided feedback for improvements-Served as “risk manager” for issue identification and resolution-Designed and implemented a customer service and quality assurance model to ensure efficient utilization of service management system-Gathered data from clients, synthesized data, created models, and provided reports to senior leadership on a regular cadence Show less

• 

  Health Plan of San Joaquin

  Jun 2019 - Jun 2024

  Oversee project and program implementations for the Operations Division.-Facilitated 168 MOU negotiations between the Health Plan and various community-based organizations/agencies-Ensured implementation of MOUs through policy and procedure development and staff training-Oversaw project managers during development and implementation of data exchange infrastructure across 4 counties-Improved and formalize process for internal staff access to external Electronic Medical Records (EMRs)-Led implementation of a new health service (Long Term Care) in 4 counties involving 9 of the largest departments-Conducted contract negotiation of 60k, then managed implementation of the provider data management solution Show less Responsible for managing medium to large cross-functional projects for the IT Division.-Managed the migration of site data for over 20 departments from on-premise servers to SharePoint Cloud within budget-Conducted Business Continuity Planning (BCP) with over 20 departments to build organizational resiliency against business interruptions and collaborated with a workgroup to build BCP documentation into a software platform-Developed the formal process for quarterly communication with healthcare providers-Negotiated contract of 15k then implemented the new software utilized by Corporate Analytics for data driven forecasting and regulatory reporting Show less

  • Intermediate Project Manager

    Oct 2022 - Jun 2024

  • Associate Project Manager

    Jun 2019 - Oct 2022
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  Telecare Corporation

  Jun 2024 - now

  Senior Project Manager

  Monitor portfolio for the Start-Up team within the Development Division.-Oversee portfolio of 12-15 projects annually, ensuring alignment with corporate strategic initiatives-Lead weekly reviews with project administrators to track progress, asses risks, and plan for mitigation strategies-Resolve escalations/impediments as reported by project administrators to ensure timely solutions-Improve processes affecting project administrators, stakeholders, and other partners-Conduct analysis of existing processes to pinpoint improvement opportunities-Collaborate with leadership to prioritize and execute process improvement initiatives Show less