André Freire

Experience

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  CTRI - Central de Transportadoras Rodoviário Internacional

  Apr 2001 - Mar 2010

  Mercosul International Transport Coordinator

   International Transportation Coordinator - 07/2005 to 03/2010 Export Analyst - 10/2002 to 07/2005 Import Assistant - 04/2001 to 10/2002

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  Antilhas Embalagens

  Jun 2010 - Oct 2013

  Senior Logistics Planning Analyst

  Senior S&OP Planning Analyst – 06/2011 to 10/2013Senior Logistics Planning Analyst – 06/2010 to 06/2011

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  The HEINEKEN Company

  Oct 2013 - May 2022

  Responsible for managing national operations in the Off Trade B2B channel (AS Moderno/Retail/E-Commerce), including order and distribution management, collaboration and logistics efficiency for (+) 150 customers and (+) 4,000 POS. Management of approximately 30% of the Company's total volume, with high distribution complexity. Budget for logistics contracts and fines for (+) 60 customers - National and Regional Responsible for the Management, implementation, action plan and feedback of the Internal Satisfaction Survey - NPS and External - Advantage Survey Representative of OPCO Brazil in the Global Customer Service Community HNK with application and exchange of Global Best Practices in operations Responsible for the execution, collaboration and optimization project teams; Operations: Order to Cash / Order Processing Collaboration: CPFRs / Implementations of the main Key Accounts, Case Fill Rate / Out of Stock Result of 15pp growth in the Service KPI, Case FillRate between 2019 and 2021 Responsible for leading the relationship with our customers S&OP Alignment - Sales Plan Alignment Advantage Survey Results - Growth of 7 positions in the Supplier Ranking, in the overall result of the 2020/2021 survey Logistics Efficiency: Control of the annual budget for logistics contracts and penalties. Daily Tracking - invoicing, distribution, service level, out of stocks Continuous Improvement: Achievement of the Bronze Awards TPM HNK Sub Stream Leader - Zero Bad Costs Projects - (Renegotiation of Logistics Contracts, Increase in Drop Size of Deliveries, Reduction of Stays and Logistics Penalties) Show less Responsible for managing operations in the On Trade channel (Coca-Cola Femsa), in the South and Southeast regions in primary logistics, accounting for the supply of approximately 25% of the company's volume. Alignment of the S&OP plan with the region, customers and sales team. Responsible for meetings and relationships with our customers (T2T, Front, Operational) Processing the order portfolio / Order to Cash and planning deliveries. Daily monitoring of invoicing, distribution, service level, reduction out of stocks. Leadership and guidance of the team in the implementation of actions and projects to improve logistics.Co-leader of the Customer Value Pillar - OPO Brazil. (Town Hall and HNK Global Audit) Leader of Substream Truck Type - 100 Miles Project (Delivery of savings in freight costs) Show less Responsible for the Customer Service and Distribution Integration Project – Heineken and Brasil KirinLeader of the Regional Substream Key Accounts - Heineken/Brasil Kirin Integration Project – Definition of the new Route to Market, secondary distribution, centralized deliveries and logistics studies Review of the Footprint and Logistics Network for the new distribution model Projection of a 10% reduction in logistics contract costs in the integration and optimization of the combined portfolio. Leadership in the Customer Value Pillar, acting as a facilitator in the merger of areas, applying Workshops, training, team engagement with recognition and rewards, leveling knowledge and increasing the maturity of both teams to a level of operational excellence Creation of the CS Functional Competencies RoadMap with the current maturity and 3-year plan. Show less Responsible for coordinating the customer service process with a focus on order management, portfolio, billing and planning activities. Structuring the Customer Service area, developing KPIs, Service Level Improvement Teams and supporting S&OP processes, ensuring fulfillment of production orders, order volume and inventory. Strategic management of the customer portfolio with a focus on development, relationships and ensuring quality levels, delivery and Service Indicators. Implementation of improvement projects in technologies in Order Entry (EDI for Key Accounts, Restructuring of the Order Portal) CS Leader of the Fit-2-Fight Project (Delivery of savings in freight costs) Show less

  • Senior National Manager of Logistics and Customer Service

    Aug 2019 - May 2022

  • Regional Manager of Customer Service & Distribution

    Aug 2018 - Jul 2019

  • Manager of Customer Service & Integration Brazil Kirin

    Jul 2017 - Aug 2018

  • Coordinator of Customer Service & Logistics Operations

    Oct 2013 - Jul 2017
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  Alpargatas S.A.

  Jun 2022 - Oct 2024

  Sr Global Manager - Excellence in Order Fulfillment

  Responsible for creating, structuring and implementing the Global Order to Cash area at the company. Responsible for global portfolio management and excellence in the order cycle (Order Cycle Time) and Service Level (OTIF/Fill Rate) in Brazil and Internationally (USA, EUROPE, LATAM and APAC).Implementation of the OTIF Data Promise on the Sales Portal and tracking of 100% of orders. Growth in the Global OTIF result by more than 20 pp in the last 2 years. Responsible for Customer Segmentation, Order Prioritization and Stock Allocation. Implementation of the Order Policy and Golden Rules Implementation of the Touchless Order and Smart Allocation Project – Automation in Stock Allocation Responsible for leading the Pack Logistics project Leadership in the Black Belt Project – OTIF Management Model Global Show less

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  Kenvue

  Dec 2024 - now

  Operations Excellence Manager LATAM

  Responsible for deploying process improvement practices across all Deliver functional areas (Warehouse, Transportation, Trade Operations and Customer Service) and deploying the Regional Deliver Roadmap, Responsible for leading key regional programs, capabilities implementation and problem solving for adhoc business requirements, expertise and improve process design, operational capabilities, efficiency and excellence across Kenvue Deliver LATAM.