Karen Corredor

Experience

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  Envía Colvanes

  Jun 2011 - Nov 2011

  Telemarketing Executive

  • Measured and analyzed customer satisfaction levels on a monthly basis, producing clear statistics and reports that identified areas for improvement in the customer experience and informed strategic decision-making.• Assisted in tracking national and international shipments, ensuring efficient logistical coordination and on-time order delivery while minimizing errors and maintaining high customer satisfaction.

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  DyF Ecológico

  Jan 2013 - Nov 2015

  Community Manager

  • Oversaw purchase orders with suppliers, ensuring timely inventory replenishment and strict adherence to established deadlines.• Managed and enhanced the company’s website, implementing design, functionality, and content improvements to optimize user experience and drive increased traffic.• Designed and executed content strategies for social media, maintaining active platforms aligned with the brand’s identity to boost engagement and attract new customers.

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  El Corte Inglés

  Jun 2017 - Oct 2017

  Marketing Assistant

  • Managed and monitored sales processes, identifying areas for improvement and driving strong team performance.• Supervised merchandise operations, maintaining accurate inventory levels and ensuring timely product restocking to meet customer demand.• Ensured compliance with labeling and pricing controls (PVP), minimizing discrepancies and enhancing the shopping experience.• Analyzed customer interactions to identify opportunities for improvement, providing feedback to optimize team sales behaviors and service quality. Show less

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  R3 CYBERSECURITY CONSULTING SL

  Jun 2018 - Mar 2019

  Digital Marketing Executive

  • Increased client acquisition by 25% through the implementation of online and offline marketing strategies designed to maximize reach and attract qualified prospects.• Boosted social media engagement by 30% by maintaining up-to-date company accounts with relevant content aligned with strategic objectives.• Optimized client and supplier information management by maintaining and continuously updating databases (BBDD), ensuring data accuracy and accessibility to support strategic initiatives. Show less

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  Epsom Consultores, S.L.

  Apr 2019 - Sept 2022

  Marketing and Customer Experience

  • Boosted cross-sales by 20% through the execution of targeted email marketing campaigns aimed at existing client portfolios, strengthening customer loyalty and achieving sales objectives.• Increased web traffic by over 30% by designing and optimizing web content to align with marketing goals and enhance user engagement.• Maintained a 92% customer satisfaction rate by providing effective support to the customer service team, promptly resolving inquiries, and ensuring a seamless client experience. Show less

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  Genetsis Group

  Sept 2022 - now

  Content & Account Excecutive

  (Project management across the insurance, renewable energy, chemical, and technology sectors)• Acted as the primary liaison between the agency and clients, successfully managing multiple accounts simultaneously and ensuring 100% on-time project delivery, achieving a 90% client satisfaction rate.• Led weekly status meetings with key stakeholders, streamlining internal processes and reducing approval times by 20%, which enhanced operational efficiency.• Coordinated cross-functional teams to ensure the successful execution of projects across various industries, achieving a 95% client satisfaction rate through effective management and clear communication.• Maintained client websites 100% up-to-date, ensuring timely uploads of strategic content, resulting in a 30% increase in organic web traffic and an improved user experience.• Collaborated closely with SEO and content teams, overseeing the delivery of monthly reports and driving a 25% increase in online visibility, aligning digital strategies with business objectives.• Conducted market research and competitive analysis across different sectors, providing key insights that led to a 15% improvement in the effectiveness of implemented strategies.• Developed tailored content strategies for each industry, achieving an 80% audience retention rate, ensuring effective and targeted communication for diverse markets. Show less