James Wiesen

Experience

• 

  Parasson's Italian Restaurant

  Apr 2007 - Oct 2011

  Line Cook

  My responsibilities were to maintain a level of food product at all times, to ensure quickly made orders as they came in.

• 

  DRB Systems, LLC

  Oct 2011 - now

  Implement and maintain cloud-based infrastructure in Rackspace, AWS, and Azure environments. Implement and maintain cloud-based infrastructure in Rackspace, AWS, and Azure environments. Maintain daily operations of the Implementation team including in-house technical support and on-site installation and training. Maintain daily operations of the Post-Install team to ensure our newest installed customers know how to use the system prior to passing them to our general support team. Maintain daily operations of the training and technical teams within a support call center environment. Manage the daily operations of the Premier Technical Support team in a call center environment. My responsibilities as a Premier Technical Support team member were to support the hardware and software of our largest customers, remotely, via phone and LogMeIn access. My responsibilities as a Technical Support team member were to support our general customers hardware and software via phone and LogMeIn access.

  • Cloud Systems Engineer II

    Jan 2022 - now

  • Cloud Systems Engineer I

    Mar 2018 - Jan 2022

  • Implementation Supervisor

    Dec 2016 - Mar 2018

  • Team Lead - Post-Install

    Apr 2016 - Dec 2016

  • Team Lead - Training and Technical Teams

    Nov 2015 - Apr 2016

  • Team Lead - Premier Support

    Sept 2014 - Oct 2015

  • Premier Technical Support

    Jun 2014 - Aug 2014

  • Technical Support

    Oct 2011 - May 2014