Michael Grimaldi

Experience

• 

  Menards

  May 2007 - Aug 2011

  Shipping and Receiving Clerk

  -Unloading trucks in the proper manner-Properly build truckloads-Responsible for cleaning and organizing the lumber yard and garden center for customer standards

• 

  Saginaw Control and Engineering

  Aug 2011 - Aug 2012

  Spot Welder/Press Break

  -Followed blueprints for spot welding to ensure completion of jobs-Press break operator duties to make precise bends-Responsible for robotic equipment welding, stainless steel, carbon steel, aluminum, and galvanized steel

• 

  Holiday Inn Express & Suites

  Jun 2013 - Jun 2015

  Guest Service Representative

  -Utilized Opera Hospitality Management Software-Computed bills and took payments-Received phone calls, provided accurate information, and transferred calls-Having a smile on my face while greeting guest, programming reservations, answering phones, and cashiering -Balancing transactions at the end of shift to generate account reports-Answering any inquiries regarding hotel services and check ins

• 

  T's Lawn Care and Snow Removal

  May 2014 - Mar 2017

  Lawn Care Specialist

  -Reliable and dependable while working with others-Strong customer service and communication skills -Outstanding knowledge of lawn care equipment and treatment of any lawn care needs -Submitting work logs, and answering customer inquiries -Highly skilled while working independently and ensuring a wide scheduling availability -Shoveling independently and salting walk ways

• 

  Black Tie Tuxedo and Costume Shop

  May 2016 - Mar 2017

  Internship
• 

  Charter Communications

  Mar 2017 - Jun 2017

  Inbound Retention Representative

  Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.Mastering order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.Full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to ‘re-sell’ and retain.Demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services. Show less

• 

  Gordon Food Service

  Jun 2017 - Aug 2019

  Office Services Project Support
• 

  Mitten Brewery company

  Jan 2019 - Mar 2020

  Hostess/food runner/store
• 

  Gordon Food Service

  Oct 2019 - Oct 2022

  Inside Sales Representative
• 

  Vos Glass

  Oct 2022 - now

  Project Manager