MaryAnn S.

Experience

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  Union Bank

  Apr 2001 - Jul 2015

  Oversaw foreclosure and bankruptcy workflow for the unit and provided work direction for staff members. Ensured accuracy and compliance of staff work, such as publications, bidding instructions, transfers to REO, 1099C forms, bankruptcy declarations, and Motion for Relief orders.• Supported the foreclosure supervisor on projects and control reports and responded to regulatory audit questions from auditors and outside agencies.• Trained new staff on FDIC foreclosures and the new MSP platform and prepared training materials.• Reviewed and updated service-level agreements for foreclosure trustees and foreclosure procedures as needed.• Verified new foreclosures referrals for SB1137 compliance and SCRA compliance for accuracy.• Reconciled aged loans and payment histories for audit and escalated matters.• Completed monthly Quality Assurance reviews for scorecards for the Foreclosure and Bankruptcy unit.• Balanced the monthly foreclosures reports.• Received training on GSE and HUD accounts as new products for Union Bank.• Handled default reporting for Private Mortgage Insurance, Freddie Mac, and Fannie Mae loans.• Maintained working knowledge of significant developments and trends in the field.• Answered correspondence and other communications from the board.• Established records and documents that adhered to federal, state, and local regulations.• Mediated problematic customers and clients to assist lower-level employees and maintain excellent customer service.• Trained and guided team members to maintain high productivity and performance metrics. Show less

  • Foreclosure | Bankruptcy Work Director

    Mar 2010 - Jul 2015

  • Bankruptcy Specialist | Foreclosure Representative

    Apr 2001 - Mar 2010
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  U.S. Bank (Formerly MUFG Union Bank)

  Jul 2015 - Jul 2023

  Risk & Control Analyst
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  U.S. Bank

  Jul 2015 - Jul 2023

  Risk & Control Operations Analyst

  Conducted audits for Residential Lending servicing processes to ensure compliance with policy, procedures, and regulations. Detected and reported risks and suggested changes to management to mitigate risks.• Created and revised test questions and proposed solutions for exceptions.• Skilled in using ACES to test and manage quality and compliance• Recommended changes to procedures and workflow to improve efficiency and quality.• Met audit and process review deadlines by managing time effectively with 95% efficiency.• Evaluated recorded calls for default, non-mortgage, customer service research, and OPL-SOCC teams using NICE software.• Prepared and presented monthly reports and analytical information for call monitoring reviews to senior management.• Established and maintained relationships with business unit lead, other senior management, and business partners.• Compiled and reported project updates and analytical information via presentations to senior management.• Implemented and managed controls to comply with procedures and regulations.• Implemented risk avoidance and mitigation strategies to eliminate hazards, activities, and exposures that could negatively impact organizational assets. Show less