Abiola Oni

Experience

• 

  Sterling Bank Plc

  Dec 2016 - Jan 2019

  IT Support Engineer
• 

  Tek Experts

  Jan 2019 - Aug 2023

  Manage technical support engineers who provide enterprise support on Microsoft Dynamics 365 Finance & Operations.Performance managementStatistical analysis and performance forecasting for both senior management and client stakeholders.Supervision of BCP operations and managing virtual teams.Recruitment functions, working cross-functionally with Human Resources.Training and onboarding process workflow for new hires. Micro Focus Data Protector Software July 2020 - December 2021Micro Focus Application Performance Management Software January 2022 - July 2022Researching, diagnosing, troubleshooting and identifying solutions to resolve customer data protection issues.

  • Service Delivery/Team Manager - Microsoft D365 Finance and Operations

    Aug 2022 - Aug 2023

  • Technical Support Engineer - MicroFocus

    Jul 2020 - Jul 2022

  • Cloud Support Engineer - Microsoft Azure

    Jan 2019 - Jul 2020
• 

  Infodata Professional Services

  Aug 2024 - now

  Service Sales Manager

  Manage the client relationship from a service quality and operations perspectivePresent solutions to clients in a clear and concise mannerLead customer interaction on service-related issues and work with technical teams to ensure quickresolution. • Interact with business team to understand service level agreements and communicate the same to team members.• Work with the team to develop problem management and service improvement plans.