Deepika Radhu

Experience

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  EClerx Services Ltd

  Oct 2006 - Sept 2008

  Reserach Analyst

  Worked in cross functional teams in eClerx Services Ltd. on various Projects, Mumbai as Research AnalystI worked as Root cause Analyst for various Customer Service Processes. My role at eClerx involved:*Involved in root cause analysis to optimize product performance*Analysis of call center calls to identify major probems associated with products

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  Tata Teleservices Ltd

  Jan 2011 - Apr 2014

  Team Member - MIS & Analytics Team - MD's OfficeMy Role involves:* Research work on Telecom Sector and emerging markets.•Produce business-focused summaries, drawing out key concepts and implications.•Scorecard Preaparation•In depth analysis and interpretation of benchmarking results•Analysis and trending of data and communication results to management. Balance Scorecard•Work proactively to identify problems and spot trends through the collection of data Show less

  • Assistant Manager(Business Analyst) - MD's Office

    Sept 2008 - Apr 2014

  • Assistant Manager - FP&A - Reporting and Analysis

    Jan 2011 - Mar 2014
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  British Telecom

  Apr 2014 - Dec 2014

  Finance Analyst

  Account Receivables:*Intercompany Revenue and Cost transfers *Adhoc Reporting and Global Point of Contact on Internal Billing*Cost allocation and reconciliations*Reconcile various systems data to check correct flow of Charges raised*Get the new agreements created between Business Units for transfer of cost *Maintaining adequate backup and support for month end journals and reconciliations.

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  Save the Children, India

  Jan 2015 - now

  Head of Fundraising Operations

  * Have worked in multiple assignments with Save the Children starting as Operations Co-ordinator in 2015 with the organisation from Operations, Call Centre, Digital, Face to Face and Operations.* Head of Acquisition and Fundraising Operations*Driving Income via Digital and Face to Face Channels*Operations Management and Analytics *Managing Projects End to End to build Process efficiencies and automated workflows .*Responsible for the planning, overall direction and delivery on Fundraising Operations KPIs* Database and CRM Management * New Revenue Opportunities * Reconciliation of data, budgetary preparation and reporting,* Vendors and Contract Management , Contract Negotiations and RFP , RFQ* Data Management, Analysis and Research , ROI and KPI analysis* Cost Optimization and Cost Analysis. Delivering the plan as per target.* Working with Global teams for reporting of Key KPIs and benchmarking* Ensure Smooth Functioning of Call Center, Back end and Field Teams Show less