Julia Chau

Experience

• 

  Starbucks

  Dec 2015 - May 2017

  Barista/ Trainer

  • Arranged and organised merchandise• Promoted new drinks and food • Upsold to meet target sales • Resolved customers’ issues and give appropriate solution to improve customer satisfaction • Coached staff by giving appropriate advices and being supportive • Planned strategically to meet deadlines when training new employees• Conducted samplings to gather customers’ feedback on our products • Led a team to meet individual and team customer satisfaction goals• Ensured sales targets are achieved Show less

• 

  Ysquared

  Mar 2017 - Aug 2017

  • Managed all social media platforms such as Facebook, Twitter, LinkedIn, in addition to the company’s website• Designed monthly newsletters for existing and potential clients using MailChimp• Developed a marketing plan for the company

  • Social Media Coordinator

    May 2017 - Aug 2017

  • Marketing Intern

    Mar 2017 - May 2017
• 

  Bank of New Zealand

  Jun 2018 - Oct 2021

  • Analysed financial information and preparing proposals for lending requirements• Assisted in developing and managing a portfolio of High Network clients • Provided assistance with investment portfolio and foreign exchanges dealing • Responsible for onboarding new to bank customers within the Partners, Small Business, Retail and Brokers segments• Completed Know Your Customer on customers and ensure Anti Money Laundering and Common Reporting Standards are met• Conducted Ongoing Customer Due Diligence on existing customers • Responsible for ensuring all outstanding activities are completed in line with service level agreement • Assisted customers’ with their accounts enquiries • Responded and interacted with customers via BNZ social media channels (Facebook, Twitter, BNZ communities)• Created a Facebook campaign targeting customers who haven’t completed their Common Reporting Standard requirement • Conducted review on Wechat usage among banks in New Zealand and Australia

  • Senior Associate - Private Bank

    Jan 2020 - Oct 2021

  • Associate - Onboarding & Switching

    Aug 2018 - Jan 2020

  • Customer Service Advisor

    May 2017 - Aug 2018

  • Social Communities and Engagement Secondment

    Jun 2018 - Jul 2018
• 

  Accenture New Zealand

  Oct 2021 - now

  • Led and managed both Agile and Waterfall SAP implementation projects across diverse industries, including forestry, dairy, energy and telecommunications, delivering tailored solutions to meet client specific requirements and industry best practices• Managed a cross functional team of 10 onshore and offshore resources, ensuring seamless collaboration across multiple time zones and timely project execution • Oversaw a team of 30+ resources in a staff augmentation project and efficiently addressing urgent resource allocation needs, including the unexpected roll off of three resources within four months and promptly secured replacements, minimising any project disruptions• Successfully delivered projects on time, within scope and on budget, achieving 100% adherence to project deadlines. Optimised resource allocation, achieving a 3.8% cost savings• Maintained strong client relationships by providing regular updates on project status, risks and milestones. Proactively identified and mitigated risks and issues, ensuring minimal disruption to project timelines • Zero defects reported post go live, contributing to high client satisfaction and reduced post go live support requirement Show less • Coordinated the end-to-end SAP and Workday project lifecycle for large clients in both Public and Private sectors across New Zealand and Australia, ensuring projects were delivered on time, within scope, and on budget• Worked closely with functional and technical teams to support the Project Manager in developing detailed project plans in Microsoft Project, tracking timelines, managing resource allocation and monitoring project progress in Jira to ensure timely project delivery• Prepared project documentation, including change requests, risk assessments, and weekly status reports, ensuring clear communication with senior management and clients• Collaborated with the offshore team to prepare invoices and track financials, ensuring adherence to budget and preventing any cost overruns Show less

  • Project Manager

    Apr 2023 - now

  • Project Coordinator

    Oct 2021 - Mar 2023