Experience

• 

  Deloitte & co

  Jan 2005 - Jan 2006

  Consultant
• 

  Nortel networks

  Jan 2006 - Jan 2008

  Rf engineer
• 

  Huawei technologies

  Dec 2007 - Dec 2008

  Tsd service bidding
• 

  Zte

  Dec 2008 - Mar 2011

  In charge of ZTE Argentina Fixed Network post sales team integrated by 10 engineers. My main functions consists of:Leading and supervising deployment and technical support teams. Also in charge of developing close relationship with customers providing on time effective solutions. Supervise and coordinate the Outsourcing Dept.Manage project subcontractors and providers.Answer and quote services for telecommunication Product Specialist responsible for GPON and DSLAM technologyLead product homologationDevelop training documentations for customerWork as an interface between customer and Product Line

  • Fixed Networks Team Leader

    Apr 2010 - Mar 2011

  • Outsourcing/Bidding

    Jun 2009 - Apr 2010

  • Post Sales Engineer

    Dec 2008 - Jun 2009
• 

  Syniverse

  Mar 2011 - Mar 2021

  Manage a team of +20 Customer Service Reps distributed in CALA region (Argentina, Brazil and Costa Rica)Responsible for ensuring the efficient, accurate and timely handling of customer requests.Provide support and leadership to the Division. This includes training, coaching, and evaluating staff to ensure that they develop the knowledge and skills necessary to provide the best customer experience.

  • Sr. Manager Customer Service

    Apr 2018 - Mar 2021

  • Manager Customer Service

    Apr 2014 - Apr 2020

  • Customer Support Supervisor for CALA Region

    Mar 2011 - Apr 2014
• 

  Digital house

  Apr 2020 - Apr 2021

  • Data Science and Machine Learning - Professor -

    Nov 2020 - Apr 2021

  • Data Science and Machine Learning - Assistant Professor -

    Apr 2020 - Nov 2020
• 

  Mercado libre

  Mar 2021 - Feb 2023

  Business control manager
• 

  Allegro microsystems

  Feb 2023 - now

  Senior program manager