Experience

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  Convergys

  Feb 2005 - Dec 2006

  Network technician / technical customer care representative - ii

  This position directly interacts with external clients and is well noticeable.The position entails the call center representative to present adequate answers concerning technical issues, provide customer service regarding products, procedures and services. Particularly, the position is in charge of call reception, facts distribution, and from trouble resolution from DSL customers.Tasks include gathering customer information, processing updated data, analyzing test results, ensuring quality solutions in a timely manner and guaranteeing complete customer satisfaction. Show less

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  Sykes

  Jan 2007 - Aug 2011

  Network operations center engineer / technical support professional

  This position directly work together with external clients and is very recognizable.The position encompasses call center professionals with skills specializing in customer interface, call receipt, email and ticket processing. Specifically, the position is responsible for call receipt , e-mail transactions and ticket processing from web hosting customers. Functions include confirming of the authenticity of the call, searching for previous interactions, providing ticket status, creating tickets with proper documentation detailing the problem, and identifying the severity of the issue. Show less

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  Telus international philippines

  Aug 2011 - Mar 2012

  Network engineer / customer interaction associate

  This position directly interfaces with external clients and is highly visible. The position requires call center associates which has in-depth experience in receiving calls, communicating with clients, and resolving technical issues. Exclusively, the position is accountable for call acknowledgment, information dissemination and issue troubleshooting from ADSL business partners.Duties include authenticating the validity of the call, verifying the pre-recorded documentation, supplying the requested information, generating tickets containing a thorough description of the conversation, and providing the required resolution. Show less

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  Accenture

  Mar 2012 - Jul 2014

  Project manager / planning engineer / senior analyst

  Manage the project development from initiation to closure and conveys the project results to the customer. Clearly communicate expectations to team members and stakeholders. Resolve any issue and solve problems throughout the project life-cycle. Effectively manage the project by insuring any changes to the scope are documented and approved with project change request forms. Lead, coach, and motivate the project team members on a pro-active basis.Determine how results will be measured and complete a post-project evaluation. Utilize best practices for project management and execution. Ensure all projects documents are safely archived following project completion. Show less

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  Globe telecom

  Jun 2015 - Feb 2020

  Senior project manager

  Responsible for overseeing the end-to-end planning, implementation, tracking & monitoring of activities of the project. Handle project planning including schedule development, acceptance criteria definition. Responsible for monitoring including but not limited to issue tracking, risk management & mitigation, stakeholder management. Handle project delivery monitoring. This includes test acceptance, documentation delivery, hand-over to production and operations. Develop & maintain consistent communication & reporting process throughout the project life-cycle. Show less

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  Unionbank of the philippines

  Jun 2020 - now

  Senior digital delivery lead

  Accountable for the delivery of the project. Leads the overall delivery management of each project under the managed portfolio ensuring projects are delivered on-time, on-budget, and on-scope.