Experience

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  Sberbank

  Jan 2008 - Jan 2013

  Customer support shift supervisor

  • Coordinated the automation of the call center, which now processes over 100K calls per day.• Trained over 50 new customer service representatives.• Promoted to the position of shift supervisor during the first year, starting as a representative.• Responded to dozens of inquiries and resolved dozens of problems with credit card payments from cardholders and bank’s branches daily• Maintained the client’s satisfaction rate of over 98% for 2 years.• Managed software creation to handle withdrawn cards. Reduced labor costs by 60%. Show less

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  Merlion

  Jan 2014 - Jan 2015

  Financial account manager

  • Managed 9-digit number portfolio of loans, bank guarantees, factoring with Russian and international banks as a part of a team • Coordinated work of legal advisors, accountants, surveyors and consultants to structure loans and meet covenants• Increased company’s loan portfolio by 10% which allowed the company to develop new business activities• Lowered average interest rate of loans by approx 1%. Thus decreased interest paid by the company for about USD 5M per annum

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  Apm management

  Feb 2015 - Jul 2023

  Key account manager

  • Increased customer up-sell and cross-sell revenue by 40%, cultivating a portfolio of client accounts, ensuring client satisfaction and retention. • Developed long-lasting relationships, leading to up to 33% average annual sales increase and numerous recommendations. • Proactively monitored market trends and new opportunities to provide clients with investment insights and advice. • Developed the company's sales and marketing strategy, leading to the share of organic growth exceeded 90% of client base. • Managed and owned the full sale cycle from lead to closing the deal.• Created and administrated company's Facebook page. Show less

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  Tmsearch.ai

  Sept 2023 - now

  Head of sales

  • Build sales strategy including regional and business targeting, lead generating, pricing policy and service standards.• Proactively develop company's product effectively collaborating with the tech department.• SaaS subscriptions sales to IP companies from Hong Kong, South Africa, India and UK.

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  Rcs rampal cellular stockmarket ltd.

  Dec 2023 - now

  Account executive

  • Full sales cycle management and ownership.• 100+ international accounts portfolio management.• Business development.