Experience

• 

  King's daughters medical center

  Oct 1989 - Feb 1996

  Licensed practical nurse

  Patient care.

• 

  Medscripts

  Dec 1996 - Jan 2000

  Mt/trainer/mentor

  Transcribed all work types for multiple VA facilities in US, including Pathology, Radiology, Acute Care, Rehab, and Psych specialties. Trained and mentored new employees.

• 

  Spheris

  Jan 2000 - Feb 2010

  Transcription supervisor/production manager

  Led a team of 50+ transcriptionists. Managed customer issues. Managed implementation projects.

• 

  Mmodal

  Feb 2010 - Jul 2012

  Applications analyst

  Implemented new transcription clients, to include building of templates and work types, report management application configuration, creation of training materials, and designing and implementing full cycle integrated testing.

• 

  Nuance communications

  Aug 2012 - Aug 2014

  Operations specialist

  Implemented new clients, to include onsite discovery and analysis, coding of provider macros, creation of transcription guidelines and formatting instructions, planning and implementing full cycle testing, and onsite customer training and support after go-live.

• 

  Aquity solutions

  Sept 2014 - Feb 2020

  Applications analyst

  Implemented new transcription customers, to include discovery and analysis of workflow, building of templates and work types, creation of macros, creation of training materials, and designing and implementing full cycle testing.

• 

  Oakmont manor

  May 2020 - now

  Assistant director of nursing
• 

  Wyngate at riversedge, the

  Jan 2023 - now

  Director of nursing