Experience

• 

  Dell

  Mar 2010 - Aug 2015

  • Supported the Dell internal Contact Centre Business to provides analytical solution, analysing agents Call logs, Warranty, Productivity, C-SAT, building KIPs & Metrics, business insights, serve as a data steward. • Reporting Service: Setup an automated centralized reporting system and developed Tableau dashboards for Dell contact centre business which provides all contact centre matrices, trends & insights. With this removed 150+ legacy & duplicate reports, increased accuracy of numbers and deliverables• Developed, run, and prepare various statistical analyses and reports based on both internal and external data sources. Show less • Identification of significant Leading Indicators (KPI) that impact Customer Effort. Identification of Business Trends and Fluctuations in business Operations.• Generated and analysed large complex datasets on consumer across North America and developed highly sophisticated analytical solution to project new technology and services adoption.• Specialist in translating Business requirements into a technical solution• Owned the design, automation, development and maintenance of ongoing metrics, Data Mgmt, Data analytics, business insights, analysis, dashboards Show less

  • Business Analysis Sr. Analyst - Analytics & BI

    May 2013 - Aug 2015

  • Business Analysis Analyst - Analytics & BI

    Mar 2010 - May 2013
• 

  Ibm

  Aug 2015 - now

  • Leads an analytics team to uncover crucial insights into target shoppers, optimizing product offerings, channels, and locations.• Streamlines processes and automates complex tasks, replacing manual reports with self-service tools like Alteryx, Power BI, and Tableau. Advises on data structure and dashboard implementation, aiding global decision-making. Achieves 95% reduction in manual reports.• Utilizes data analytics to drive incremental revenue, optimize operations, and strategize for business scalability, benefiting clients.• Ensures flawless deliverables, overseeing the production of research and commercial reports and dashboards, meeting agreed SLAs for timeliness and quality. Show less Conduct data exploration, develop statistical models, and present findings in a simplified manner.Deliver comprehensive analysis spanning diverse markets, manufacturers, brands, and retailers to provide stakeholders with current trends and figures for informed decision-making.Interpret intricate business data and effectively communicate analysis outcomes through dashboards, reports, or presentations.Establish a platform and structure for automated business intelligence and benchmarking processes. Show less

  • Sr. Data & Insight Manager

    Oct 2020 - now

  • Sr. Data Consultant - Insights & Analytics

    Nov 2018 - Sept 2020

  • Senior Data Engineer - Insights & Analytics

    Jul 2017 - Oct 2018

  • Data Engineer - Insights & Analytics

    Aug 2015 - Jun 2017