Experience

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  Tata motors

  May 2016 - Jun 2016

  Intern
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  Tata motors

  May 2019 - Jul 2019

  Intern
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  Amazon

  Jul 2020 - now

  Workplace Health & Safety - Program Insights and Innovation, Global TeamExperienced instructional designer proficient in a variety of instructional design tools, including Adobe Creative Suite, Articulate Storyline 360, and Camtasia. Strong attention to detail and ability to adapt to fast-paced environments. Passionate about creating effective and engaging learning experiences for diverse audiences.Skills:- Adobe Creative Suite (Photoshop, Illustrator, InDesign)- Articulate Storyline 360- Camtasia- Captivate- Microsoft Office Suite (Word, Excel, PowerPoint)- Learning Management Systems (LMS) such as Moodle and Blackboard- Project Management tools such as AsanaIdentify training needs mapped to business outcomes by partnering with business leaders, subject matter experts (SMEs), and other key stakeholders.Determine, recommend, and document performance objectives, project instructional standards, learner engagement strategies, and evaluation plan based on the business and learner needs.Design solutions including different modalities such as classroom training including activities, interactive eLearning, simulations, case studies, etc.Develop course content including, but not limited to, measurable performance objectives, scenarios, simulations, audio scripts, progress checks, performance evaluations, reference glossaries, and assessments.Scope or contribute to scoping effort based on the solution design.Gather, develop, and write content based on interviews with stakeholders and SMEs.Develop course material in tools such as Storyline, Xyleme, Questionmark, etc.Revise and rewrite course content based on data illustrating ROI or efficacy of training modules.Manage training content/updates residing on SharePoint or other content management systems.Upload, test and maintain content to an LMS.May work with vendors for larger programs to review the tooling and training deliverables being created. Show less Perform comprehensive audits of Virtual HR’s and their interactions with Amazon employees in UK , IRELAND AND SOUTH AFRICA to identify patterns and factors influencing associate performance, both in a positive and negative manner. Utilize expertise to analyze these findings and generate practical recommendations for agents and their managers to enhance service quality. Maintain regular communication with managers regarding their employees' performance. Conduct in-depth analyses of team, service, and individual contact trends, guided by real-time data and evolving business opportunities. Identify trends that contribute to positive or negative experiences and propose systemic changes to incorporate updated best practices or eliminate flaws. Collaborate with the process excellence team to address faulty processes and improve experiences. Participate in implementing prioritized solutions within the process improvement lifecycle. Investigate and resolve escalated issues as required by leadership. Provide consultation and support for ongoing team-wide initiatives related to contact services. Show less Perform comprehensive audits of Virtual HR’s and their interactions with Amazon employees in UK, Ireland and South Africa to identify patterns and factors influencing associate performance, both in a positive and negative manner. Maintain regular communication with managers regarding their employees' performance. Conduct in-depth analyses of team, service, and individual contact trends, guided by real-time data and evolving business opportunities. Identify trends that contribute to positive or negative experiences and propose systemic changes to incorporate updated best practices or eliminate flaws. Collaborate with the process excellence team to address faulty processes and improve experiences. Participate in implementing prioritized solutions within the process improvement.In my role as a training specialist, I have successfully developed training programs that align with Amazon's objectives.Through comprehensive analysis of training needs, I identify knowledge and skill gaps and design tailored training materials and resources to bridge those gaps effectively.I deliver training sessions using diverse methods such as classroom training, virtual training, webinars, and e-learning platforms. I excel in facilitating engaging and interactive training sessions that ensure participants fully comprehend and apply the content to their work. I possess strong skills in content creation for training purposes, including developing impactful presentations, comprehensive manuals, compelling videos, and interactive modules. I leverage instructional design principles to create informative and engaging content that supports effective learning outcomes.After delivering training sessions, I conduct thorough evaluations of the training program's effectiveness. Through assessments, surveys, and feedback collection, I analyze the results to measure the impact of the training and identify areas for improvement, ensuring continuous enhancement of training initiatives. Show less Handle Attendance, Payroll, Attrition, Benefits, Tickets, Queries for Amazon Employees in UK, Ireland and South Africa.As the primary point of contact for employees, managers, and the HR community, I ensure the highest standards of customer interaction by delivering accurate, efficient, and personalized resolutions to queries. This is achieved through the effective utilization of systems, tools, and resources.To ensure quality service delivery, I adhere to defined processes and meet set quality standards. I possess comprehensive knowledge of policies and processes for multiple customer groups. Achieving service level targets for HRS processes is a priority for me, and I continuously strive to innovate and improve processes through the application of KAIZEN and LEAN methodologies.Integrity and discretion are paramount in my role, especially when handling sensitive information, as I prioritize data privacy at all times. Taking ownership of query resolution is a key aspect of my responsibilities, and I am dedicated to providing effective and timely solutions. Show less

  • Program Manager I ( L&D )

    Jul 2023 - now

  • HR Quality Analyst - UK, Ireland & South Africa

    Dec 2022 - Jun 2023

  • HR Specialist- Quality & Training

    Mar 2022 - Nov 2022

  • Senior HR

    Jul 2020 - Feb 2022