Experience

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  Reliance nippon life insurance

  Aug 2010 - Sept 2012

  Insurance advisor

  Call potential clients to expand their baseInterview prospective clients to get data about their financial resourcs & discuss existing coverageExplain the features of various policiesAnalyze lients’ current insurance policies and suggest addition or changesCustomize insurance program to suit individual clientsHandle policy renewalMaintain electronic and paper recordHelp policy holder settle claim.

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  Srei

  Apr 2014 - Aug 2014

  Summer internship

  Visit banks with senior officials for resource mobilisation.Process note draftingTo find out what are the sources used by the company for borrowingTo provide with any new source through which the company can borrow further

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  Hdfc bank

  Apr 2015 - Sept 2016

  Relationship manager

  Spearheading day-to-day smooth and error free functioning of the function associated with branch operations, customer service, branch administration and audit/compliance & control framework for the branch.Handling lockers.Booking of FD’s, RD’s, Stop payment of cheque and other non-cash as well as cash transactionsHandle customer enquiries and instructions, whilst ensuring that the bank’s delivery standards in achieving total customer satisfactionEnsure adherence to process and documentation standardsMaintaining Activation and Depletion accounts as per bank’s criteriaCross Sell of third party products of the banks and bank productsEnsuring BSO and CSO are adequately trained on the bank’s products Show less

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  Srei

  Oct 2016 - Apr 2019

  Pan-india insurance operations manager

  Operational Exigencies:1. Preparation of daily reports for calculating daily business across all the branches2. Analyzing of asset, calculating possible risk, and determining the premium3. Taking care of making premium competitive as well as profitable for the company4. To analyze the amount of premium collected according to the coverage provided5. Supervise issuance of insurance cover note of new and renewal cases within TAT 6. To send weekly declaration to the insurance companies 7. To ensure policies received from Insurance companies timely and are then dispatched across all the branches within TAT8. Maintaining detailed and complete records of special policies and decisions made9. To develop digital platform for operational ease10. To prepare quarterly report of RM performance for calculation of Incentives earnedManpower Handling:1. To ensure & monitor the productivity of each resource on regular basis2. To ensure timely distribution of renewal data to respective RMs3. To provide support to RMs in every aspect on daily basis 4. To ensure the new strategies are implemented by RMs in the market & corrections in case of deviation found. 5. Managing queries from pan India branches and driving business through RMs and collection managers Reporting & Co-ordination:1. To use the assigned system to optimal extend to extract the data which is useful for daily work 2. To follow all timely reporting systems assigned by HO like sending daily reports on time & many more as per requirement 3. Co-ordination with Accounts, call center, operations & other related departments for timely assistance. 4. To help HOD to analyzing & compilation of data whenever required. Show less

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  John deere

  May 2019 - now

  Manager - customer service operations

  1. Lead and manage a team of customer service executives who support 600+ front line associates 2. Improve customer service experience & create engaged customers 3. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. 4. Taking ownership of customers issues and follow problems through to resolution 5. Maintain service procedures, policies and standards 6. Developing new systems for smooth process of customer servicing 7. Maintaining accurate records and documenting all customer service activities and communications. 8. Recruit, mentor and develop customer service executives and nurture an environment where they can excel through encouragement and empowerment 9. Industry benchmarking to keep ahead of industry’s developments and apply best practices to areas of improvement 10. Control resources and utilize assets to achieve qualitative and quantitative targets Show less