Experience

• 

  Ncr corporation

  Jan 1990 - Jan 2000

  Service consultant/coordinator

  Served in several areas of the Customer Service business. The main activities were the development and implementation of services for non-NCR equipment, the service management for multinational accounts and the project management.

• 

  Ncr corporation

  Jan 2001 - Jan 2004

  Argentina customer care center manager

  Responsibility on running remote services delivered out of Buenos Aires Center for Argentinian customers. Implementation of new service delivery model, system and processes in adherence to global standards.

• 

  Ncr corporation

  Jan 2005 - Oct 2010

  General manager for the CLA Help Desk services, based at the Buenos Aires Center. Managing current operations and supporting the development of new businesses. Running internal projects for the area. General Management for the CLA Managed Services operation. Responsibility for the set up and operation of the Customer Care Center in the area. Support for development and deployment of worldwide strategies and programs.

  • CLA Help Desk Manager

    Jan 2007 - Oct 2010

  • CLA Managed Services Manager

    Jan 2005 - Dec 2006
• 

  Sonda argentina s.a.

  Mar 2011 - Nov 2020

  Project manager

  Managing infrastructure and technology projects and implementation of new services.

• 

  Universidad tecnologica nacional

  Jan 2012 - Dec 2013

  Teaching staff

  Teaching staff for courses of the Executive Program in Project Management

• 

  Profesional independiente

  Dec 2020 - now

  Project management consulting

  Consulting, assessment, auditing and training on Project Management, ruled by the PMI approach to the practice of discipline.