Experience

• 

  Bigleap solutions pvt ltd

  Sept 2013 - Nov 2013

  Executive-client relations

  Executive-client relations

• 

  Royal bank of scotland

  Dec 2013 - Nov 2016

  Authoriser-trade operations

  • Processing and releasing trade finance transactions such as Letter of credits negotiations and settlements.• Handling Supply Chain Financing transactions.• Checking of transactions in line with the regulatory requirements and escalating and reporting violations based on red flags identified.• Knowledge in UCP 600, ISBP 745, URR 725 and URC 522• Impact by processing the Task without breaching the Service Level Agreement (SLA) and Turn-around time (TAT) with Onshore clients.• Maintaining existing relationships with on-shore clients through email or calls and achieve revenue target.• Preparing and analyzing daily and monthly reports (Financial &Non-Financial).• Mentoring New Joiners. Show less

• 

  Barclays shared services private limited

  Dec 2016 - Jun 2017

  Client servincing specialist

  • Speak to customers in multiple languages to resolve problems and answer questions.• Manage and develop client relationships by resolving cash and trade enquiries via email and phone• Closely monitor transactions and highlight to the concerned RMs for any discrepancy/red flags• Ensure the genuineness of transactions of clients by various checkpoints and verifications as per bank policy and available systems.• Customizing customer experiences to build brand loyalty.• Mentoring New Joiners. Show less

• 

  Standard chartered bank

  Jul 2017 - Nov 2022

  • Build strong client relationships by providing excellent Customer Service for resolving Trade and Cash inquiries in real time, ensuring smooth delivery of Banks cross border products and services• Working in a global business services team with cross-functional exposure and experiences• Attend to client issues promptly and effectively -Co ordinating with colleagues in the network, suggesting workable / permanent solutions, escalating major issues to relevant stakeholders and following up with relevant teams to ensure case closure at the earliest.• Identify opportunities to improve efficiency and performance of service delivery; leverage Voice of Client reviews to drive innovations to service processes and delivers better business results• Conduct Service Reviews for key clients and/or branches. List of clients and periodicity to be agreed with GTS and signed off by RSH• Build stronger and stickier relationships through engagement at multiple levels with clients such as FI team, Treasury teams and Compliance team alongside operations teams.• Explore opportunities (as part of service reviews) and recommend specific product/services which can be offered to client, after analyzing customer data and /or stated requirements.• Review client data and alerts for cash/trade volume changes, facility utilization and potential changes in service levels; track branch volumes and highlight volume dips/gains• Regularly interact with client/client branches who give us high volumes/business to help strengthen relationship• Identifying and reporting issues related to client transactions, platforms accessed and also liaising with clients regarding sanctions/compliance concerns• Coordination with internal teams for facilitation of cash and trade transactions.• Guidance/Training to clients on payment formatting (Majorly USD/EUR/GBP)• Guidance/trainings to clients on compliance and risk. Show less • Process and release Open account trade finance and funds transfer (Receivable services, Invoice financing, Bill Discounting) with utmost accuracy thereby no cost to the bank.• Process and release LC Reimbursements.• Reconcile Internal Suspense accounts and report to Central Recon team.• Liaise with the onshore stakeholders to manage client relationships.• Achieving service time and quality targets.• Identifying issues, analyzing information and providing solutions to problems.• Liaising with the onshore stakeholders to maintain client relationships.• Coordinating with various teams to ensure transactions are in line with the compliance and regulatory controls.• Keeping updated on the updates from the risk teams to ensure transactions are processed within the bank's risk appetite.• Closely monitoring team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.• Integrating process improvements to optimize overall workflow and efficiency.• Monitoring operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.• Mentoring New Joiners. Show less

  • Service Manager

    Jul 2019 - Nov 2022

  • Team Lead

    Jul 2017 - Jun 2019
• 

  Deutsche bank

  Nov 2022 - now

  Associate