Experience

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  华为

  Apr 2019 - Dec 2019

  Internship as network enginner

  - Working on Wireless outdoor department as Database Entry.- Working on Core Network Department as a Network Engineer. - Installing, configuration and troubleshooting Huawei networkdevices such as routers, switches, firewalls, access pointsand access control.-Configure and troubleshooting VPN using Tunnel protocols like L2TL/IPsec,

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  International hospitals group (ihg)

  Mar 2021 - Feb 2022

  Information management

  - Ensure drawings and specifications are printed and filed- Assisting DC on liaise with and distribute project related Information withall levels of the project team- personnel of updated document versions- work on Aconex related to Workflow approvals and Documentsuploading and retrieving.- Help employees communicate with the project and distribute Information LANGUAGEArabic: (Mother tongue) English: (Very good) Reading- Writing- Speaking to all levels of the work team in different locations. عرض أقل

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  Gbm

  Nov 2021 - Feb 2022

  It service desk trainee

  - Admin control for Service Now ticketing System.-Act as the first point of contact for user's software application issues and problems reported to help desk via inbound phone call or email request.- Using ITIL for manage and control incidents and requests.- Provide over the phone tier 1 technical support for users calling the help desk line.- Create, open, response and resolve incidents and request using Service Now ticketing system.- Communicated with various support groups to assure SLA's were being met. - Escalating issues as needed and maintained communication with customer and Technical teams through resolution. عرض أقل

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  Mhd infotech llc

  Feb 2022 - Jul 2023

  Network engineer
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  Asyad group

  Jul 2023 - now

  Network specialist