Experience

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  Elance.com

  Jan 2013 - Aug 2013

  Freelance translator

  Elance is an online community of over 4 million businesses and freelancers working together differently.I had the opportunity to work with clients from more than 170 countries – mostly from Europe and South/North America.I was involved in more than 15 projects including translation from Spanish to English, English to Spanish, blog commenting, research for a specific area, article writing, etc. After every project, the feedback received from my clients was more than satisfactory.“You have to put in many, many, many tiny efforts that nobody sees or appreciates before you achieve anything worthwhile.” – Brian Tracy Show less

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  Elefant.ro

  Aug 2013 - Feb 2024

  Develop, initiate, elaborate, organize and evaluate marketing calendar and sales promotions;Project managing all campaigns from beginning to end ensuring they meet the target objectives;Proactively signal needs and opportunities in the field of marketing and sales and translate these into concrete actions.Maintain strong ties with Commercial Team to receive real time feedback on campaign results that could enhance campaign elements to improve quality and/or quantity of leads;Collaborate with Product Team to ensure that tips, tricks and scripts are in the hands of the teams needed to drive optimal campaign conversion.Brief external agencies including creative, digital and media planning agencies to deliver campaign activity against brief;Use the right media mix of online and offline channels that may include TV, radio, outdoor, events, public relations, social media, endorsement, PR and other to be defined tactics.Manage the campaign budget;Reporting campaign results to senior management and explaining variances;Analyze under performers to identify opportunities for improvement and work cross- functionally to improve results;Continuously respond to market developments and trends in marketing, advertising and media to improve business;Manage a team of 4 people.“It’s not about having the right opportunities. It’s about handling the opportunities right.” - Mark Hunter Show less Responsible for coordinating the loyalty and retention programs designed to win back, reward and retain customers and clients. - Create, optimise and evolve retention strategies to keep clients. - Work closely with various business units to develop objectives. - Identify areas of customer improvement. - Evaluate the customer service experience. - Develop an understanding of what is needed to create a great client experience. - Create new or develop existing retention campaigns and programs. - Influence and improve results. - Work with cross-functional teams to lead the creation and preparation of new campaigns for execution including campaign strategy, offer development, business case creation and approval, communication brief development and client targeting. - Evaluate program results and optimize as needed. - Lead adhoc projects and initiatives that bring about change or improve the business. - Manage the company`s Instagram account: elefantro“The purpose of business is to create and keep a customer. If we don't take care of the customer... somebody else will.” - Peter F. Drucker Show less Manage customer inquiries for all products and services and ensure timely resolutionAnalyse customer inquiries and assist for all services offered by companyEnsure optimal level of customer services through email and phoneEnsure customer satisfaction by meeting customer needs in courteous and timely mannerCommunicate customer feedback to technical and marketing teams in order to develop processes for better serving customers"A satisfied customer is the best business strategy of all" - Michael LeBoeuf Show less

  • Campaign Manager

    Feb 2017 - Feb 2024

  • Marketing Specialist

    Feb 2016 - Jan 2017

  • Retention Marketing Specialist

    Feb 2015 - Jan 2016

  • Supervisor Customer Satisfaction&Retention/Social Media Content Administrator

    Mar 2014 - Jan 2015

  • Customer Care Specialist

    Aug 2013 - Mar 2014
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  Digital kitchen

  Feb 2024 - now

  Senior project manager