Experience

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  Gershman investment corp

  Oct 1999 - Apr 2000

  Customer service representative

  - Answered mortgagor questions and resolved problems and concerns over the phone or in person - Processed payoff statements for mortgagors, title companies, or other mortgage companies- Intercepted calls from mortgagors with questions about their escrow accountsOptional insurance representative- Acted as a liaison between insurance companies and mortgagors- Handled requests for insurance coverage and added the service to the mortgage payment- Created a monthly report designed to calculate the payment due to the insurance companies Show less

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  Infinite learning

  Aug 2000 - Nov 2004

  Product development and fulfillment specialist

  Functioned as a business partner with trainers and clients to develop, design and deliver training materials that fit the needs of the client. Responsibilities- Member of the Product Development team, work with clients, internal and external resources, and Subject Matter Experts to develop and design new product lines and custom training projects for many industries (manufacturing, healthcare and banking)- Applied an internal instructional design process to develop and design participant manuals, facilitator guides and supplemental media- Collaborated with internal and external trainers/facilitators to improve product lines and customize trainer/facilitator guides - Desktop published all materials (participant manuals, facilitator guides and supplemental media) Show less

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  Maritz, inc

  Dec 2004 - Aug 2010

  Training/project manager

  GM Standards For Excellence and GM TrainingGM Standards For Excellence is a continuous improvement process that employs facilitators across the US to assist GM dealerships (including Buick, GMC, Cadillac and Chevrolet franchises) in the improvement of customer satisfaction, Internet selling and dealership processes.Responsibilities- As a member of the GM Standards For Excellence Process leadership team, provide strategic direction, development of learning solutions and tactical implementation of designed solutions for the GM Standards For Excellence Process and GM Training initiatives- Function as a project manager for the GM Standards For Excellence Process and GM Training initiatives- Use the New Facilitator Orientation/Training Process to train new facilitators on the components of the Standards For Excellence Process - Support the deployment of loyalty programs as a project manager for other automotive clients Show less

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  Pointroll

  Aug 2010 - May 2012

  Project manager

  Act as a liaison for clients, vendors, sales, internal creative and production teams to build, launch and track online advertising campaigns Responsibilities- As a member of the Operations team, manage multiple campaigns and act as the primary contact for clients (creative agencies, media agencies, web sites and third party vendors) -- Main client work: Supporting the execution of Ford Tier 2 digital advertising that included interactive and video ads - Work with internal teams to successfully launch campaigns based on specific project plans and timelines- Collaborate with the clients to build custom creative for specific campaigns- Handle reporting requests and discrepancy issues- Document processes that are specific to the team and maintain a web page with this information- Train and mentor new project managers Show less

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  Ford/percepta

  May 2012 - Sept 2015

  Operations and certification manager

  Director of the Operations team in the Retailer Education & Training departmentResponsibilities- Account Manager for the Percepta Operations Team- Lead the Operations Team responsible for all Dealer Training-related back-end services including, but not limited to: Communications, Metrics Reporting, Training Certification, Validation Specialists and Scheduling- Lead Multimedia and Webcast Teams for the delivery of Dealer Communications- Work with vendors and internal teams to launch web-based training programs- Act as a liaison between business owners throughout Ford Motor Company and RE&T- Co-coordinate the creation of the event and content for Training Advisory Board meetings- Develop and maintain process documentation- Manage a variety of other training-related projects- Hiring, onboarding and performance management for Operations team members Show less

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  Gp strategies corporation

  Sept 2015 - now

  Account LeadResponsibilities- Act as primary point of contact for client- Contribute to the overall design vision of training deliverables- Manage the client deliverable review process- Facilitate identification of key design and development elements- Identify risks or issues that could negatively impact design projects and act as point of contact for project or program-level escalations- Provide quality review of instructional materials- Act as central point of contact for collection of SME feedback and ensure distribution to internal teams- Coordinate with project and development teams for the development of deliverables- Facilitate weekly meetings with clients- Support a group of ISDs through the development process Show less

  • Senior Director

    Mar 2022 - now

  • Account Lead

    Sept 2015 - Mar 2022