Experience

• 

  Wiley

  Jun 2003 - Jul 2024

  I led a dynamic team of 6 field account managers, 1 inside account manager and 1 sales support specialist. I strategically guided our efforts to surpass targets, resulting in an impressive $10 million in annual revenue. Over three consecutive years, I consistently exceeded expectations, driving growth by an average of 112% and achieving a remarkable $1 million boost in regional sales. I take pride in fostering the success of newly onboarded team members through coaching and mentoring, resulting in exceptional performance within their roles. By analyzing regional and territorial sales data, I skillfully identified opportunities and mitigated risks, collaborated cross-functionally to devise effective strategies and close opportunities.Achievements:North American Regional Sales Manager of the year in Fiscal year 20213/3 Years Consistency and 100% Club 2019, 2020, 2021My position was unfortunately eliminated due to a mass-downsizing event at Wiley. Show less As the driving force behind courseware sales growth, I contributed significantly to a $3.5 million revenue increase. I conducted impactful training sessions, equipping both customers and colleagues with comprehensive knowledge of our courseware solutions and sales strategies. My dedication to process improvement led to the successful implementation of strategies that increased efficiency and revenue. I worked with top Universities across Canada to enable Integrations of Wiley's software using LTI connections and adhering to privacy commitments and providing RFP's when necessary.I worked cross-functionally with product, sales, technical teams and external stakeholders to deliver and IP solution for the institutions residing in Alberta due to provincial rules on courseware usage, saving $800K of business and keeping over $2M worth of business accessible to attain by our sales team.My ability to secure large-scale courseware adoptions and deliver compelling presentations at customer events showcases my commitment to exceptional customer success. Show less Playing a pivotal role in Wiley Canada's Digital transformation, I pioneered valuable customer training processes, retention strategies and customer advocates. Across Canada, I led courseware sales, success, implementation, and retention initiatives in STEM, collaborating closely with 17 Account Managers and their customers. My persuasive solution and value proposition sales presentations played a pivotal role in securing high-profile adoptions, contributing to substantial revenue growth. I grew our product validation (usage/sale) rates by 15%. Show less

  • Regional Manager, Sales

    Aug 2018 - Jul 2024

  • Manager, Learning Solutions (Customer Success)

    Nov 2012 - Aug 2018

  • Customer Success Account Manager

    Oct 2006 - Nov 2012

  • Sales Account Manager

    Sept 2005 - Oct 2006

  • Marketing & Sales Coordinator

    Jun 2003 - Sept 2005