
Timeline
About me
Operations Management | Practice Management | Tourism & Travel Specialist
Education

Goethe institut
-Certificate german languageAt the Goethe Institute in Parktown North, I completed the A1 Deutsch (German Language) course, which provided me with a foundational understanding of the German language. This course focused on developing basic communication skills in German, including listening, speaking, reading, and writing. I learned essential vocabulary and grammar, enabling me to engage in simple conversations and understand everyday German texts. Additionally, the course introduced me to German culture and customs… Show more At the Goethe Institute in Parktown North, I completed the A1 Deutsch (German Language) course, which provided me with a foundational understanding of the German language. This course focused on developing basic communication skills in German, including listening, speaking, reading, and writing. I learned essential vocabulary and grammar, enabling me to engage in simple conversations and understand everyday German texts. Additionally, the course introduced me to German culture and customs, enhancing my ability to interact effectively in German-speaking environments. Show less

Swissport
-Certificate aviationAt Swissport O.R. Tambo International Airport, I completed the Airside Safety Induction Initial Course and the Dangerous Goods Awareness for Passenger Handling Staff (Category 9) Course. These courses provided me with essential knowledge and skills in airport safety and passenger handling. I learned about airside safety protocols, hazard recognition, and emergency response procedures, ensuring a safe and secure airport environment. The Dangerous Goods Awareness course equipped me with the… Show more At Swissport O.R. Tambo International Airport, I completed the Airside Safety Induction Initial Course and the Dangerous Goods Awareness for Passenger Handling Staff (Category 9) Course. These courses provided me with essential knowledge and skills in airport safety and passenger handling. I learned about airside safety protocols, hazard recognition, and emergency response procedures, ensuring a safe and secure airport environment. The Dangerous Goods Awareness course equipped me with the ability to identify and manage hazardous materials in compliance with international regulations, enhancing my proficiency in passenger safety and operational efficiency. Show less

University of the witwatersrand
2024 - 2024Certificate operations management and supervisionI recently completed a Certificate of Higher Education in Operations Management from the University of the Witwatersrand, Johannesburg. This certification has equipped me with advanced knowledge and practical skills in optimising business processes, enhancing operational efficiency, and implementing strategic planning initiatives. I am adept at leveraging Lean Six Sigma methodologies to drive continuous improvement and streamline operations across various industries. This certification… Show more I recently completed a Certificate of Higher Education in Operations Management from the University of the Witwatersrand, Johannesburg. This certification has equipped me with advanced knowledge and practical skills in optimising business processes, enhancing operational efficiency, and implementing strategic planning initiatives. I am adept at leveraging Lean Six Sigma methodologies to drive continuous improvement and streamline operations across various industries. This certification underscores my commitment to excellence in operational management and my ability to deliver tangible results in dynamic and complex environments. Show less

University of south africa/universiteit van suid-afrika
2019 - 2023Diploma of education tourism and travel services managementAt the University of South Africa, where I earned a National Diploma in Tourism Management, I gained comprehensive knowledge in economic and management sciences. My studies equipped me with a deep understanding of tourism management principles, including strategic planning, marketing, and sustainable tourism practices. I developed strong analytical and problem-solving skills, enabling me to assess and improve tourism operations effectively. Additionally, the program enhanced my abilities in… Show more At the University of South Africa, where I earned a National Diploma in Tourism Management, I gained comprehensive knowledge in economic and management sciences. My studies equipped me with a deep understanding of tourism management principles, including strategic planning, marketing, and sustainable tourism practices. I developed strong analytical and problem-solving skills, enabling me to assess and improve tourism operations effectively. Additionally, the program enhanced my abilities in financial management, customer service, and project management, preparing me to excel in dynamic and diverse environments. Show less
Experience

Asics europe
Sept 2019 - Feb 2022Sales representativeAs a Sales Representative at Rheinsport ASICS in the EU from 2019 to 2022, I anticipated customer needs and provided high-quality service while upholding brand standards and values. I gained extensive knowledge of product inventory to assist customers with merchandise inquiries and demonstrated strong communication and time management skills to meet and exceed sales targets. My role involved demonstrating and providing information on promoted products and services, fostering customer engagement, and maintaining effective communication with team members to ensure a collaborative and efficient working environment. Show less

Swissport
Feb 2022 - Jun 2022At Swissport O.R. Tambo International Airport from January to June 2022, I handled lost property, baggage, and passenger services. Utilising the World Tracer system, I efficiently reported and repatriated mishandled passenger goods and located lost baggage globally. I provided passengers with crucial information regarding flight times, gate changes, and delays, and worked a variety of shifts, including days and nights. My role involved developing and maintaining effective communication channels within the team to foster a collaborative environment, ensuring high-quality service and upholding brand standards to enhance customer satisfaction. Show less
Passenger Service
Feb 2022 - Jun 2022Lost property Agent
Feb 2022 - Jun 2022

Epione health villages
Jun 2022 - nowPractice managerBilling Assistant at Epione Health Village since 2022, I lead the adoption and engagement of the epione.net platform among clinical and administrative staff, design personalised engagement plans, and gather user feedback for continuous improvement. I oversee the day-to-day administrative operations of the clinic, including scheduling appointments and managing client records, while maintaining up-to-date knowledge of insurance policies, billing procedures, and coding updates to optimise reimbursement processes and minimise billing errors. Acting as a liaison between users and product owners, I ensure the system meets the needs of our staff and patients, driving digital transformation and enhancing healthcare service delivery. Show less
Licenses & Certifications

German language a1
Goethe-institut e.v.Jan 2022- View certificate

Fundamentals of predictive project management
Project management institute
Volunteer Experience
Healthcare Assistant
Issued by Epione Health Villages on Jun 2022
Associated with Takatso Morolong
Languages
- geGerman
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