Experience

• 

  Community college of philadelphia

  Sept 2012 - Aug 2014

  Student helper - technology support

  • Assisted students in Microsoft off 2007 and 2010; MS Word, Power Point, Excel, One Note, and Outlook• Provided help to students navigating in Windows XP and Windows 7• Simple repair of students laptops.• Kept printer stocked with toner and paper; did simple cleaning to keep printer maintained and escalated problems beyond my scope. • Enforced administration policies and rules that governed students to protect students, faculty, and equipment of Community College of Philadelphia

• 

  Pottstown school district

  Sept 2014 - Dec 2014

  Desktop support intern

  • Set up network cabling, computers, printers, software, and other hardware for schools in the Pottstown School District• Collaborated with a team of three IT specialists to install over 10 wireless access points through 2 schools• Troubleshot and resolved hardware and software issues

• 

  Compucom

  Apr 2015 - Jul 2015

  Technology diagnostics

  • Troubleshot, diagnosed and resolved hardware issues for over 100 desktop and laptop computers per week• Collaborated with a team of over 20 professionals to recondition and redeploy computers, displays, printers, Cisco IP phones, and other electronic hardware for key clients• Streamlined and organized workflow processes to save over 20 hours of manual work per week

• 

  Thomas jefferson university hospitals

  Oct 2015 - Feb 2022

  • Responsible for end user access provisioning, support and administration• Create EMP and SER records and map to templates built by application coordinators/analysts• Epic Chronicles import, exports, and reporting • Configure and set up computers, printers, software, and other hardware for laboratories on tight deadlines• Created technical documentation, manuals, and service tickets• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation • Build, install, deploy, repair PCs, wireless networks and peripheral devices • Troubleshoot, diagnose, and resolve software and hardware issues to ensure continuity of workflow for over 1,000 end users• Responsible for maintaining inventory, order, and auditing audit various IT equipment

  • EHR Application Analyst I

    Oct 2021 - Feb 2022

  • Network Analyst I

    Jun 2018 - Oct 2021

  • Laboratory Information Systems Analyst

    Oct 2015 - Jun 2018
• 

  Zip code wilmington

  Jun 2022 - Sept 2022

  Student software developer

  • Admitted in Zip Code Wilmington’s highly competitive software development program which accepts less than 15% of applicants.• Gained experience in full-stack development with a focus on Java, test-driven development, object-oriented programming, and Spring Boot.

• 

  Vanguard

  Jan 2023 - now

  • Application Engineer II

    Aug 2024 - now

  • Application Engineer

    Jan 2023 - now