Experience

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  T-mobile

  Jan 2006 - Mar 2006

  Desktop support technician t-mobile

  Installed and configured 250+ desktop computers, phone systems and docking stationsTroubleshot and resolved Active Directory and Network problemsOn-time completion of complex projects in fast-paced environment

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  Bellingham school district

  Feb 2007 - May 2007

  Substitute technician

  • Assisted in the operation and maintenance of 4,000 desktop and laptop computers throughout the school district• Installed and configured desktop computers for student use• Troubleshot hardware and software problems• Disk Imaging using Ghost server

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  3d corporation

  May 2007 - Jun 2008

  Network technician

  Serve as network specialist for clients using help desk supportManage time and sales activities for the service departmentBuild and upgrade computers using individual client specificationsPerform data recovery from damaged, failed, corrupted or inaccessible primary storage media

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  Catholic community services

  Jul 2008 - Nov 2010

  Pc support specialist

  Provide help-desk, remote and on-site support for 200 users spanning Whatcom, Skagit and Snohomish countiesCreate users accounts and manage permissions using Active DirectoryMaintain and diagnose VPN problems Collaborate cross-functionally and with outside vendors to solve system related problemsCreate and maintain records of system changes, work performed and resolutions

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  Microsoft (wicresoft)

  Nov 2010 - Jul 2012

  Exchange online service engineer

  • Collaborate with a team of 35 to build and install the Exchange Environment for Microsoft O365• Install, Configure and Troubleshoot Blackberry Enterprise servers and Archiving servers• Validate Exchange services in customer environment• Deploy virtualized messaging environment with Hyper-V• Collaborate with Tech writers and Engineer to streamline installation process of Blackberry Enterprise servers • Help train new hires in the build process

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  Microsoft (atos)

  Nov 2012 - Jul 2022

  Service engineer exchange

  • Partner with engineering teams to provide feedback around monitoring, automation, and deployments production systems, infrastructure, and software• Service Automation via Power shell scripting and process improvements • Triage, investigate and resolve service issues while learning & teaching throughout the process • Identify blocking issues and resolve them in a timely manner. Analyze errors, logs and apply corrective actions. Locate and work with Exchange component teams and work with them to resolve issues within SLA• Contribute technical troubleshooting guides• Root cause analysis and Incident trending • Assist on-call teams• Maintain government security clearance• SQL Data management through PowerShell• Debugging Network Automations scripts Show less

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  Microsoft (wipro)

  Sept 2022 - Jan 2024

  System administrator - skype infractructure

  • 24/7 backend support for Microsoft Skype for Business ITAR and Prod Environments. • Tier 3 support of the hardware and software health of 14,000+ physical and cloud servers.• Collaborate with component teams and work with them to resolve issues within SLA.• Domain reliability (DNS, DHCP, Accounts), cloud services, service delivery, Incident management, and network operations.• Contribute and maintain technical troubleshooting guides.