Experience

• 

  Astrotalk

  Jan 2020 - Aug 2022

  - Address operational issues and concerns in a timely fashion.- Recruiting Consultants ( Astrologers/Tarot readers, etc.) as per the requirement. - Generate and create operational reports for management as needed.- Ensures call and case quality compliance.-Establishing regular communication mechanisms to ensure the team is clear on organisational and team objectives.- Co-ordinating with different teams and providing expected output to management.- Monitoring and maintaining the Quality of Video Live Streaming. Show less

  • Assistant Operations Manager

    Oct 2021 - Aug 2022

  • Onboarding Specialist

    Dec 2020 - Oct 2021

  • Customer Support Specialist

    Jan 2020 - Dec 2020
• 

  Sharechat

  Jul 2022 - Oct 2024

  • Pioneered "One on One consultation," a new revenue stream from scratch• Spearheaded one of the company's fastest-growing and profit-contributing projects• Launched operations in Hindi, later expanded to 9 additional regional languages• Ensured acquisition and retention of vendors and hosts• Developed and implemented comprehensive quality and training SOPs• Utilized data-driven insights to significantly enhance host performance and quality• Currently driving expansion and higher acquisition across all 10 languages Show less

  • Associate Manager

    Sept 2023 - Oct 2024

  • Operation Team Lead

    Jul 2022 - Nov 2023
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  Lokal

  Oct 2024 - now

  Supply operation head