Experience

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  Arthritis foundation

  Jun 2003 - Aug 2003

  Graphic designer
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  Imagination theatre etc!

  Mar 2004 - Nov 2008

  Manager
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  Picapixel design

  Feb 2005 - Dec 2020

  Freelance graphic designer
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  Art van furniture

  Jun 2006 - Aug 2006

  Graphic design intern
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  International academy of design and technology

  Jan 2007 - May 2015

  • Technology Department Chair

    May 2014 - May 2015

  • Associate Registrar

    Jan 2012 - May 2015

  • Academic Advisor

    Nov 2009 - Dec 2011

  • Adjunct Faculty

    Jan 2007 - Aug 2011
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  The art institutes

  May 2015 - Jun 2016

  Director of design
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  The art institute of michigan

  Jul 2016 - Sept 2016

  Adjunct faculty
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  Gm financial

  Nov 2016 - Apr 2024

  • Launched and product managed SalesCloud platform, enabling the organization to report on multiple KPIs and metrics crucial to sales/marketing.• Worked with multiple stakeholders, across countries, to implement several initiatives and functionalities within company Brand Websites (B2C).• Managed projects from inception to full implementation, working with creative and technical teams to gather business requirements and craft user stories. Served as main leadership review for all projects.• Continuously managed and prioritized numerous projects, for 6 countries, including launches of new websites in new markets.• Implemented Social Care in 3 countries, to address customer questions and issues, on several social media channels. Show less • Drove technical program management of VoC Program, with multiple teams and third-party vendors. Implemented Voice-of-Customer (VoC) survey program in four major markets• Led initiatives for Customer Experience (CX) team including, Business Continuity, management of CX Business Glossary, Information Lifecycle Management, vendor management, and data governance.• Collaborated with multiple teams to plan CX team meetings and events.• Crafted impromptu presentations and visuals for team members/leadership.• Implemented and maintained multiple platforms including, Workfront and developed SharePoint sites Show less

  • Scrum Master

    Jan 2023 - Apr 2024

  • IT Project Manager

    Aug 2021 - Jan 2023

  • Digital Marketing Manager/Product Owner

    Sept 2018 - Aug 2021

  • CX Senior Specialist / Project Manager

    Nov 2016 - Sept 2018
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  Barton malow

  Oct 2024 - now

  Pmo manager