Shawn Hoff

Experience

• 

  Clairemont Equipment

  Jun 2013 - May 2015

  Driver

  Providing customer service by loading/unloading equipment. Clean and maintain small, medium and large construction equipment. Small in-field service calls. Loading, chaining, and hauling equipment up to 80,000lbs. Answering telephones and providing assistance to customers over the phone.

• 

  Black Jack Harley-Davidson

  May 2015 - Aug 2016

  Sales Associate

  Prospecting sales leads through floor traffic and internet/telephone contacts. Assisting customers inside the dealership. Maintaining a neat and orderly showroom of motorcycles.

• 

  Black Jack Harley Davidson

  Aug 2016 - Jun 2018

  Business Manager

  Business manager/Finance and Insurance manager for Black Jack Harley-Davidson. Focusing on customer service to sell financing and related products and protections for customers and their motorcycles. I also help the sales staff through every step of the process when necessary, help provide training for incoming staff, as well as constantly looking for ways to improve our business.

• 

  Black Jack Harley-Davidson

  Jul 2018 - Mar 2024

  My responsibilities include managing a team of fit specials to take showroom, phone and internet leads through a dedicated sales process centered around customer service and helping them find the right product to fit their needs. I also close customer deals through objection handling and problem solving while protecting the dealerships profit and integrity.

  • General Sales Manager

    Feb 2023 - Mar 2024

  • Sales Manager

    Jul 2020 - Mar 2023

  • Assistant Sales Manager

    Jul 2018 - Jul 2020
• 

  HARLEY-DAVIDSON OF WEST VIRGINIA, INC

  Mar 2024 - Nov 2024

  General Manager
• 

  Sea Breeze Harley-Davidson

  Nov 2024 - now

  General Manager